timestamp1691096445757Preview mode for automation features in Chat & Helpcenterby Ulad Ramanovich💬 Note that this feature is only available to Automation Add-on subscribers. For more information about how you can use the add-on to automate 30% of your customer requests, don’t hesitate to reach out! We are pleased to announce that now
timestamp1689701246194Support Performance Overview is out of beta!by Charles JacquetAnnouncementImprovementToday is an exciting day at Gorgias as we reached a big milestone on a journey to enhance our Statistics module. We recognize that a merchant’s success relies on optimizing efficiency and delivering unparalleled customer experiences. That's
timestamp1689328981274Disable Email capture in Chat Widgetby Juan Carlos QuinteroWe are happy to let you know that we are introducing the possibility to disable the Email capture in Chat Widget interactions. How it looks When the Email capture is disabled, users won’t be requested to fill in their email, they will
timestamp1689175705060Improvements to offline capture in the Chat Widgetby Sufiyan, EngineerAnnouncementNew featureOverview We are excited to announce a new feature of our Chat Widget that allows you to customize the Intro, Body, and Outro texts of the Offline Capture confirmation email. This feature enables you to deliver emails to customers with the
timestamp1686578796830Security improvements on Chat installation snippetby Juan Carlos QuinteroWe want to let you know that a new version of the Chat Widget Installation Snippet was recently released. We are now deprecating the numerical application ID in favor of an Alpha-Numeric application Key. Why are we making this
timestamp1686126600000Customize Chat Robot Icon 🤖by Juan Carlos QuinteroWe want to let you know that now you can customize the chat robot icon for automated messages. What to do You can go to the Appearance page of your chat and upload a company logo. That's it! The company logo will be used for the robot
timestamp1685524138078Control ticket volume for Automation Add-On subscribersby Narcisa Minca, Full Stack DeveloperWe’re thrilled to announce that we’ve added a new feature to chat to help you control your ticket volume. We believe this feature will help you reduce the flow of conversations, making your interactions with customers more efficient. This
timestamp1681386299710Chat Widget Creation Wizard 🔮by Juan Carlos QuinteroWe are thrilled to announce we have crafted a new Creation Wizard 🪄 to make it easier for you to create and integrate our Chat Widget into your shop or website, so you can start interacting with your customers in real time, or in an
timestamp1680856680000Upgraded order tracking experience!by Ricardo de Arruda, software engineer We're excited to announce that we've made some significant improvements to the interface of our track order flow, making it easier and more intuitive to track your shipments via the Chat Widget and Help Center. To ensure that your
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