timestamp1686126600000Customize Chat Robot Icon 🤖by Juan Carlos QuinteroWe want to let you know that now you can customize the chat robot icon for automated messages. What to do You can go to the Appearance page of your chat and upload a company logo. That's it! The company logo will be used for the robot
timestamp1685524138078Control ticket volume for Automation Add-On subscribersby Narcisa Minca, Full Stack DeveloperWe’re thrilled to announce that we’ve added a new feature to chat to help you control your ticket volume. We believe this feature will help you reduce the flow of conversations, making your interactions with customers more efficient. This
timestamp1681386299710Chat Widget Creation Wizard 🔮by Juan Carlos QuinteroWe are thrilled to announce we have crafted a new Creation Wizard 🪄 to make it easier for you to create and integrate our Chat Widget into your shop or website, so you can start interacting with your customers in real time, or in an
timestamp1680856680000Upgraded order tracking experience!by Ricardo de Arruda, software engineer We're excited to announce that we've made some significant improvements to the interface of our track order flow, making it easier and more intuitive to track your shipments via the Chat Widget and Help Center. To ensure that your
timestamp1680699600000Font customization for the Chat Widget 🙌by Joris La Cancellera, Software EngineerNew featureNow you can choose from a large selection of fonts and see a real-time preview right from the Appearance tab in Chat Settings. Give your chat widget a personal touch that matches your brand's style. So, what are you waiting for? Get
timestamp1680038008819New Automation Settingsby Jan Szybowski🎉 We are thrilled to announce New Automation Settings! Since it is a significant change in how our settings are designed, we will proceed with a staged rollout. The new experience will start rolling out on Tuesday, March 28th, and should
timestamp1679412665445Improved Chat Previews in Settingsby Dombi BotondWe are excited to announce an update to the chat settings that will make it easier to get a more accurate preview of your chat experience. With this change, you will be able to see exactly how your chat will look and feel before installing
timestamp1678970065669Chat Agent Avatar Customizationby Juan Carlos QuinteroMore chat customization coming your way 🎨 We’re happy to announce a new feature to customize the Chat - you can now choose how to display your Agent’s name and avatar picture We have also revamped the upload section for the Company
timestamp1678455106498"Hide chat" toggle moved to preferences tabby Dombi BotondWe've revamped the preferences tab for chat to provide you with a better experience. We've changed the order of the settings on the preference tab to ensure that the most frequently used options are front and center, making it even easier
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