Gorgias Updates

www.gorgias.com

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Improved navigation in the Spotlight search

by Nikola Mijović, Senior Software Engineer

We are bringing you some improvements to the recently released Spotlight search! 🔎 Tab order improvements We have heard your feedback and have inverted the tab order. The Tickets tab is now the first one, and then comes the Customers

Improved navigation in the Spotlight search

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Chat widget installation monitoring 👀

by Joris La Cancellera, Software Engineer

We are happy to share that we improved the status monitoring of the chat widget. We will now detect if it was not seen installed on your website recently. This will offer some benefits: The status column will now be more accurate (Online,

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Introducing Automated Responses for Order Management Flows

by Gleb Billig, Software Engineer

Introducing Automated Responses - the latest addition to our order management flows, available in both the chat widget and the help center! With this powerful feature, you can now configure automated messages that will be sent to your

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Chat Launcher Customization

by Roman Fayzullin

We’re happy to announce a new option to customize chat - you can now choose between the current widget launcher and a new one with custom label How to apply new launcher Just go to chat integration settings and click Appearance. At the

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🔍 Introducing the new search

by Nikola Mijović, Senior Software Engineer

We have been working for a while to improve the speed, relevancy and usability of the Gorgias search, and we are now thrilled to announce the new capabilities of the search engine! We have a new interface, the spotlight search, and a more

🔍 Introducing the new search

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You can now add up to 6 Quick Response Flows!

by Ricardo de Arruda, software engineer

Now you can have up to 6 active Quick Response Flows for your self-service integration! Simply go to Settings → Self-Service → Your store's self-service integration → Quick Response Flows. 💬 Note that this feature is only

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Improvements in-ticket suggestions, default macro search, pre-fill

by Ricardo de Arruda, software engineer

We’ve made a series of improvements to our macro features and in-ticket suggestions, which we’re excited to share with you! Clearer Macro Preferences menu We’ve added clarification about your personal macro preferences in Settings > My

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⭐️ Tickets can now be excluded from CSAT

by Mateusz Misiak

We are happy to announce that you can now exclude certain tickets from receiving a satisfaction survey (CSAT) using our rules or macros! We have added the Exclude ticket from CSAT action, which, when triggered will prevent a CSAT survey

⭐️ Tickets can now be excluded from CSAT

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💸 Shopify Refund: default quantity is now set to 0

by Deniss Kozickis

You asked, and we delivered! 🥳 We’re happy to announce that from now on, default quantities for the Shopify refund will be set to 0. This is aligned with the default Shopify behavior and makes the transition to Gorgias even smoother!

💸 Shopify Refund: default quantity is now set to 0