Gorgias Updates

Gorgias Updates

www.gorgias.com

BigCommerce: Duplicate Order action

by Iustina Dumitru
Announcement
New feature
🎉 We are happy to announce another BigCommerce update. Now you can duplicate BigCommerce orders directly in Gorgias. Create an exact duplicate of an existing order or make some edits if needed: Add or remove products from an
BigCommerce: Duplicate Order action

BigCommerce Create Order action

by Alexandru Daineanu, Full Stack Engineer
Announcement
New feature
🎉🎉🎉 We’re excited to announce the launch of BigCommerce Create Order action. 🎉🎉🎉 Now you can create BigCommerce orders directly from Gorgias. The new and shiny, in-house Create Order modal provides all the features you need in one
BigCommerce Create Order action

🔍 Introducing the new search

by Nikola Mijović, Senior Software Engineer
Announcement
Improvement
New feature
We have been working for a while to improve the speed, relevancy and usability of the Gorgias search, and we are now thrilled to announce the new capabilities of the search engine! We have a new interface, the spotlight search, and a more
🔍 Introducing the new search

Improvements in-ticket suggestions, default macro search, pre-fill

by Ricardo de Arruda, software engineer
We’ve made a series of improvements to our macro features and in-ticket suggestions, which we’re excited to share with you! Clearer Macro Preferences menu We’ve added clarification about your personal macro preferences in Settings > My
Announcement
Improvement

⭐️ Tickets can now be excluded from CSAT

by Mateusz Misiak
Announcement
New feature
We are happy to announce that you can now exclude certain tickets from receiving a satisfaction survey (CSAT) using our rules or macros! We have added the Exclude ticket from CSAT action, which, when triggered will prevent a CSAT survey
⭐️ Tickets can now be excluded from CSAT

💸 Shopify Refund: default quantity is now set to 0

by Deniss Kozickis
Improvement
You asked, and we delivered! 🥳 We’re happy to announce that from now on, default quantities for the Shopify refund will be set to 0. This is aligned with the default Shopify behavior and makes the transition to Gorgias even smoother!
💸 Shopify Refund: default quantity is now set to 0

New Autoresponder - Automate return request emails ✨

by Ricardo de Arruda
With our new autoresponder feature, you can Automatically reply to common customer questions with relevant help center article suggestions. automate emails about a return request if you have an existing return portal provider (e.g. Loop,
New feature

Sending Discount Codes from Gorgias ticket messages

by Bogdan Tănase, Engineering Manager
You can now easily create and send one-time-only discount codes to your shoppers directly from the ticket message view in Gorgias. How it works? Before you start make sure the Shopify integration has the permissions to access the Discount
New feature

⛵️ Navigate new Settings with breeze

by Manuel Colasante
👋 Today we are happy to present to you our new Settings. Here are a couple things we wanted to highlight: Channels like Email, Chat, Voice now live under their own section! You don’t need to go to the Integrations page to find them
Announcement
Improvement