Gorgias Updates

www.gorgias.com

timestamp1555520160001

Android App is out!

The Android app has been one of the most requested feature on Gorgias since... pretty much forever. After months of hard work we finally released first version of the Gorgias Helpdesk for Android. We also fixed a couple of bugs with the...

timestamp1555350420001

Update your billing details

by Loris Zinsou

Previously, only your email address appeared on your invoices, and if you wanted to add your full billing details, you had to contact us to make this change for you. That is why we created a dedicated page where you can enter your...

timestamp1554323340001

Navigation update in views

We've updated the way navigation works in views. From now on, it won't be possible to navigate to a specific page directly; instead, we have added new buttons "next" and "previous" to navigate between pages in views. From: to: This...

timestamp1552072560001

Office365 / Outlook.com integration

We just released our integration with Office365 / Outlook.com! You can now import all your emails from your business Outlook inbox in Gorgias with one click: Synchronize all emails sent and received by your email address in Gorgias...

timestamp1550685060001

Tag search

by Gorgias Team

When managing lots of tags it can be hard to find the right one. That is why we added search for tags on the Manage Tags page:

Tag search

timestamp1550628180001

New user roles

by Louis Barranqueiro

We’ve added 3 new user roles enabling you to have a better control on what your team members can access and do. We have also renamed the role Agent to Lead agent. Here are the permissions associated with each role: Observer agent: Able...

New user roles

timestamp1549989900001

Recharge integration update

We've updated our integration with Recharge and made new actions available. You can now: refund a charge (partially or totally) un-skip a subscription that was previously skipped re-activate a subscription that was previously deactivated...

timestamp1549420980001

HTTP integrations improvements

by Gorgias Team

The HTTP integration is one most important developer features of Gorgias. They can be super useful if you want to do custom integrations (Ex: Zapier/Segment/etc..). If you are not familiar with HTTP integrations you can read more about...

HTTP integrations improvements

timestamp1549392360001

Duplicate macros

by Gorgias Team

Sometimes when you have to create a lot of macros in Gorgias you may want to copy/paste an existing macro and then adapt it to your needs. That is why we added a Duplicate macro button in the Manage macros page:

Duplicate macros