timestamp1555350420001Update your billing detailsby Loris ZinsouPreviously, only your email address appeared on your invoices, and if you wanted to add your full billing details, you had to contact us to make this change for you. That is why we created a dedicated page where you can enter your...
timestamp1554323340001Navigation update in viewsby MartinWe've updated the way navigation works in views. From now on, it won't be possible to navigate to a specific page directly; instead, we have added new buttons "next" and "previous" to navigate between pages in views. From: to: This...
timestamp1552072560001Office365 / Outlook.com integrationby MartinWe just released our integration with Office365 / Outlook.com! You can now import all your emails from your business Outlook inbox in Gorgias with one click: Synchronize all emails sent and received by your email address in Gorgias...
timestamp1550685060001Tag searchby Gorgias TeamImprovementWhen managing lots of tags it can be hard to find the right one. That is why we added search for tags on the Manage Tags page:
timestamp1550628180001New user rolesby Louis BarranqueiroNew featureWe’ve added 3 new user roles enabling you to have a better control on what your team members can access and do. We have also renamed the role Agent to Lead agent. Here are the permissions associated with each role: Observer agent: Able...
timestamp1549989900001Recharge integration updateby MartinWe've updated our integration with Recharge and made new actions available. You can now: refund a charge (partially or totally) un-skip a subscription that was previously skipped re-activate a subscription that was previously deactivated...
timestamp1549420980001HTTP integrations improvementsby Gorgias TeamImprovementDevelopersThe HTTP integration is one most important developer features of Gorgias. They can be super useful if you want to do custom integrations (Ex: Zapier/Segment/etc..). If you are not familiar with HTTP integrations you can read more about...
timestamp1549392360001Duplicate macrosby Gorgias TeamImprovementSometimes when you have to create a lot of macros in Gorgias you may want to copy/paste an existing macro and then adapt it to your needs. That is why we added a Duplicate macro button in the Manage macros page:
timestamp1548461700001More compact real-time conversationsby Gorgias TeamMessages from Gorgias chat and Facebook Messenger are now grouped together if they are sent one after another. This makes longer real-time conversations a lot more compact than before (see video for comparison). Stay tuned for more user...