timestamp1636376904996Forward incoming calls to agents' phone numbersby Illia Petrov, Software EngineerYou can now take Gorgias calls on any physical device, including mobile phones or landlines, via call forwarding How does it work? Call forwarding works on an agent-by-agent basis. This means that each individual agent can add a specific
timestamp1634842560000Chat available for Google Tag Managerby Guillaume Fay, Software engineerDevelopersAnnouncementIf you use Google Tag Manager to manage your code snippets, we have good news for you! A template to install the chat is now available in the community gallery. Using Google Tag Manager can help you by keeping all the code snippets that you
timestamp1634739360000Yotpo reviews channelby Mehdi Ben Hamida, Software engineeerWe have just released a new tickets channel for Yotpo integration! Now you can you receive product reviews and reply to them from Gorgias. Once Yotpo tickets are activated, every time you receive a review on one of your products, a new
timestamp1633955579125Help Center private beta openingby Victor Duprez, Senior Engineering ManagerWe are opening the private beta of our Help Center product. Want to get early access to this long-awaited product? Please fill in this form, and we will give volunteers access as seats become available. The brand new Help Center product
timestamp1633098600000Chat performance improvementsby Gleb Billig, Software EngineerDevelopersImprovementOur engineers have been working hard to make significant performance improvements to the chat integration! We’re happy to announce that we reduced the amount of data required to initialize the chat by 40%. We’ve also optimized our static
timestamp1631723165083Rules are getting a makeover!by Mathias NgoDevelopersIf you edited a lot of rules before, you’re going to love this, and if not, it’s time to get started! 🤖 We are giving the rules a makeover, making them easier to edit and browse. Each rule has now its own dedicated edit page, just use them
timestamp1624287601100Update in ReCharge widget linksby Maxime LandryUntil today, ReCharge links were not working at all due to some limitations with ReCharge app inside Shopify. That’s no longer the case! ✨ We updated the Customer, Subscription and Order links in the ReCharge widget. You might need to
timestamp1623162239609Shopify customer and order editable tags listsby Maxime LandryWe added the possibility to edit customers and orders tags lists directly from your Shopify widget in Gorgias Helpdesk. Once your edition is over, all your tags will be synchronised with Shopify. You can add/ remove and move this field as
timestamp1611794700001Integrations REST API documentationby Julián PérezAfter the widgets API endpoint, we've now have updated our REST API doc with again a new resource: integrations! 🎉 Integrations connect Gorgias with external services (e.g. Gmail, Shopify, Chat systems). There are two types of...