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Reactions to Facebook comments are now displayed in Gorgias
by Gorgias Team
You don't need to open Facebook anymore to see if your customer reacted to your comment. Indeed, next to the message, we now display your reaction, your customer's reaction and the total number of the other reactions made. By hovering on...
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New busiest hours of the week statistic
by Jean Jacobi
We recently added a new statistic; Busiest time of the week. It will help you to establish staffing plans for your support agents when you need it the most, and therefore improve the support experience for your customers at any time...
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Create a new ticket from a mobile app
by Gorgias Team
Now you don't have to rush back to your desk to submit a support ticket. Gorgias mobile app got your back - press the "plus" icon on the ticket list to enter to the new ticket creation screen. Submitting the form will create a new...timestamp1593204840001
New action in rules: Like Facebook comment
by Gorgias Team
It is now possible to build a rule that will like Facebook comments. This will give you for example the ability to automatically like positive comments. Please let us know what you think about this update and what we could improve at...
timestamp1592610720001
Deactivated views
by Samy Laumonier
From now on, it's easier and faster to delete an integration, for instance in case you need to recreate it. You can delete an integration that is used in the filters of a view, without having to manually delete the view first. The view...timestamp1591999800001
Support for Magento2 guest orders
by Gorgias Team
We've just added support for Magento2 guest orders! You can now see data from guest orders in your Gorgias account, and trigger rules using this data as well. timestamp1591297020001
New action in rules: Hide Facebook comment
by Gorgias Team
It is now possible to build a rule that will hide Facebook comments. This will give you for example the ability to automatically hide negative comments. Please let us know what you think about this update and what we could improve at...
timestamp1589482860001
New macros page in settings
by Louis Barranqueiro
It is now possible to manage your macros outside of your tickets, by accessing the new macro page through the settings: This will give you the ability to monitor usage in a single place while giving you the same customization abilities...
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Revenue statistics is coming out of beta
by Jean
The revenue statistics just received an update that is available to all our new customers (who created their helpdesk after the 22 January). This update will become progressively available, and it may take up to 2 weeks to be active on...
