Gorgias Updates

Chat status now depends on business hours

by Martin
Based on your feedback, we have updated the way Chat integrations switch between "online" and "away" status. It now depends on the business hours configured for your account: during business hours, your chat will always display as...
New feature

Upcoming API changes on 2019-05-13

by Louis Barranqueiro
Changes Starting from 13th May, 2019: The from_agent attribute of the TicketMessage object will be required to create a new message or create a ticket containing messages. This attribute accepts 2 values : true if the message will be...
Developers

Unassign on reply

by Martin
Hi there, We've just released a new feature: Unassign on reply. From now on, if you're assigned on a Chat or Messenger ticket, leave Gorgias, and the customer sends a new message in the ticket, the ticket will be unassigned from you so...
New feature

Android App is out!

by Paweł
The Android app has been one of the most requested feature on Gorgias since... pretty much forever. After months of hard work we finally released first version of the Gorgias Helpdesk for Android. We also fixed a couple of bugs with the...
New feature

Update your billing details

by Loris Zinsou
Previously, only your email address appeared on your invoices, and if you wanted to add your full billing details, you had to contact us to make this change for you. That is why we created a dedicated page where you can enter your...
New feature

Upcoming API changes on 2019-07-01

by Louis Barranqueiro
Starting from July 1st, 2019: the requester attribute of the Ticket object (containing a User object) will be removed and replaced by the customer attribute (containing a Customer object). This will affect Ticket objects returned by...
Developers

Office365 / Outlook.com integration

by Martin
We just released our integration with Office365 / Outlook.com! You can now import all your emails from your business Outlook inbox in Gorgias with one click: Synchronize all emails sent and received by your email address in Gorgias...
New feature

New user roles

by Louis Barranqueiro
New feature
We’ve added 3 new user roles enabling you to have a better control on what your team members can access and do. We have also renamed the role Agent to Lead agent. Here are the permissions associated with each role: Observer agent: Able...

HTTP integrations improvements

by Gorgias Team
Improvement
Developers
The HTTP integration is one most important developer features of Gorgias. They can be super useful if you want to do custom integrations (Ex: Zapier/Segment/etc..). If you are not familiar with HTTP integrations you can read more about...