timestamp1729778995118Introducing Custom Agent Ring Time And Call Wait Time ✨by Matteo SilvestroWe’ve got some exciting news for Gorgias Voice subscribers! We know that every business is unique, and now your phone settings can be too! With our new features, you have more control over how calls flow to your agents: 🧑💼 Customize
timestamp1729758660000Edit Shopify Order Notes Directly from Gorgias!by Neshat Korivand, Senior Product ManagerAnnouncementNew featureManaging customer orders often involves multiple team members—agents, warehouse workers, and brick-and-mortar staff. To streamline communication and reduce the need to jump between platforms, we've added a new feature that allows you to
timestamp1728484726951Collect shopper emails directly from Campaigns!by Nicolae GodinaAnnouncementConvertNew featureAs a Convert customer, you can now collect shoppers' email addresses with our Email Capture Form 📧 Gathering email addresses helps you grow your customer list and keep in touch with shoppers through your email marketing tools. You can
timestamp1727696772838Set up AI Agent with Onboarding Wizardby Fany Octavia, Software EngineerWe’re excited to introduce the AI Agent Onboarding Wizard, designed to make your AI Agent setup smoother and faster! With just a few simple steps, you’ll be guided through configuring your AI Agent, ensuring it’s ready whenever you want to
timestamp1726591026099Introducing Action Events Logs for AI Agent Actionsby Ricardo de Arruda, software engineerWe are excited to announce the launch of Events Action Logs for AI Agent Actions a new feature that provides you with detailed insights into every action executed by your AI Agent. Key Features: Execution Tracking: Monitor when an
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