Gorgias Updates

www.gorgias.com

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Create an automated response when customers track an unfulfilled order!

by Ricardo de Arruda, software engineer

Now merchants will be able to create custom messages when your customers track an order that hasn’t been fulfilled yet on the configuration of your Order Management Flow Track order. This is particularly helpful to: Remind customers about

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Copy every Widget field ✂️📋

by Simone Basso

We heard your resoundingly positive feedback and have now extended the copy-button functionality! The copy-button is now available on all standard Shopify-widget fields, and other integration widgets that you have enabled on the

Copy every Widget field ✂️📋

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Security improvements on Chat installation snippet

by Juan Carlos Quintero

We want to let you know that a new version of the Chat Widget Installation Snippet was recently released. We are now deprecating the numerical application ID in favor of an Alpha-Numeric application Key. Why are we making this

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BigCommerce: Refund Order action

by Iustina Dumitru

🎉 We are happy to announce another BigCommerce update. Now you can refund BigCommerce orders directly in Gorgias. When applying an order level refund you can: Specify the custom amount you want to refund Choose your preferred refund

BigCommerce: Refund Order action

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Search for ticket field dropdown values

by Manuel Colasante

Are you already using Ticket Fields? If not, you should at least take a look at them. They can greatly help you answer some critical questions concerning your business. For those who have adopted them, we noticed your excellent use of the

Search for ticket field dropdown values

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New Support Performance Overview (beta)

by Charles Jacquet

We are happy to announce that the new Statistics Overview page is live in beta. Thanks to this page, you will gain even more actionable insights about your CX at a glance! Optimize the customer experience based on their perspective Easily

New Support Performance Overview (beta)

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Control ticket volume for Automation Add-On subscribers

by Narcisa Minca, Full Stack Developer

We’re thrilled to announce that we’ve added a new feature to chat to help you control your ticket volume. We believe this feature will help you reduce the flow of conversations, making your interactions with customers more efficient. This

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"Contact Form" channel

by Kyrylo Chebotarov, Senior Software Engineer

Hey there! We are excited to introduce the new Contact Form channel! 🎉 With this new feature, you can collect relevant information from your shoppers upfront and automate support actions by setting up rules and macros for tickets

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Automatically save new draft tickets

by Xuan-Thi Nguyen, Front-end developer

Starting to write a new ticket then need to run to something else? Don’t worry, you can now pick up where you left off and choose to resume the ticket or discard it and start a new one. Note that for the moment, you can keep one draft at

Automatically save new draft tickets