Gorgias Updates

www.gorgias.com

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New user roles

by Louis Barranqueiro

We’ve added 3 new user roles enabling you to have a better control on what your team members can access and do. We have also renamed the role Agent to Lead agent. Here are the permissions associated with each role: Observer agent: Able...

New user roles

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HTTP integrations improvements

by Gorgias Team

The HTTP integration is one most important developer features of Gorgias. They can be super useful if you want to do custom integrations (Ex: Zapier/Segment/etc..). If you are not familiar with HTTP integrations you can read more about...

HTTP integrations improvements

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Manage macros spell checking and ordering

by Gorgias Team

A few small improvements on macros: Macros in Manage Macros modal are now ordered alphabetically to make it easier to update macros one by one. Spell check is now enabled for response text in macros.

Manage macros spell checking and ordering

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Create internal notes by email!

We have updated internal notes and mention emails: ticket message history is now included in mention emails, so that you have more context you can now reply directly to mention emails in your inbox, and it will create a new internal note...

Create internal notes by email!

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Customer satisfaction surveys

by Gorgias Team

Customer satisfaction ratings are one of the best ways to determine how well your team is supporting your customers. Take a look at the video below to learn more about this feature in Gorgias and how to set it up: https://www.youtube...

Customer satisfaction surveys

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Quick replies

by Romain Lapeyre

A couple weeks ago, we looked at the type of questions customers are asking on the chat. About 70% of inquiries are about the same things: product information, tracking or applying a promo code. That's why we're introducing quick...

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Merge tickets

by Alex Plugaru

We're excited to announce that you can now merge tickets in Gorgias: https://www.youtube.com/watch?v=aBTVt8dVg8g We've also increased the number of macros limit for all accounts. This is mostly useful for bigger accounts with multiple...

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New integration: smile.io + many small bug fixes and improvements

by Gorgias Team

You may have heard about our new Smile.io integration here as one of the latest new releases. At Gorgias we're trying to get to you as many features as we can, but we also have to do some less exciting maintenance and bug fixing as part...

New integration: smile.io + many small bug fixes and improvements

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📱iOS Mobile App Beta

by Gorgias Team

Mobile apps have been the number one requested feature for a long time. It took us a while, but we released the iOS app in beta. For now, it's just the iOS app. Sorry Android users, we want to fix bugs with the iOS app first, and then...