Gorgias Updates

Gorgias Updates

www.gorgias.com

Support for GIF and Audio Instagram DMs

by Mehdi Dellagi
We just released an update to our Instagram Direct Message integration, allowing you to receive GIFs and audio DMs directly in Gorgias. Now, when a customer sends a GIF or audio message via direct message, you’ll be able to play and respond
Improvement

Filter all statistics reports by integrations

by Jean Jacobi
Improvement
👋 We recently added a new feature: you can now filter all statistics reports using one or more of your integrations. 🎉📱 This should help you to get more insights on how your support tickets are handled per integration, as an example, it
Filter all statistics reports by integrations

Filter improvements on statistics pages

by Xuan-Thi Nguyen, Front-end developer
Improvement
We fine-tuned the statistics pages by adding an option to toggle all displayed items in your filters in one click 🎉, and by enabling team selection on top of your agents. This is the first step to ease navigation through our built-in
Filter improvements on statistics pages

Integrations REST API documentation

by Julián Pérez
After the widgets API endpoint, we've now have updated our REST API doc with again a new resource: integrations! 🎉 Integrations connect Gorgias with external services (e.g. Gmail, Shopify, Chat systems). There are two types of...
Developers
Improvement

Editable reply threads for email messages

by Gorgias Team
We are really excited to announce that you can now edit reply threads when forwarding or responding to emails! To try it out, go to an email ticket and click the "three dots" button in the text editor. This will inject the reply thread...
Improvement

Send CSAT via Outlook/Gmail integration

by Engineering: Integrations
We have updated our Customer Satisfaction Survey: from now on when sending surveys on emails related to Gmail or Outlook integrations, the integration will be used to send the survey. You will now have a copy of surveys sent in your...
Improvement

Filters & Search terms in URL

by Gorgias Team
Tired of losing your search results after checking out a ticket? We just released an update that now includes search terms and filters in the URL, allowing to you: Easily return to the search results after leaving a ticket using your...
Improvement

New ticket merge possibilities

by Gorgias Team
We recently added new possibilities for merging tickets! You can now merge those tickets combinations: Two Aircall tickets from the same customer Two Messenger tickets from the same customer and same integration An Aircall and an Email...
Improvement

The new documentation of our API is now live!

by Louis Barranqueiro
Developers
Announcement
We've just released the new documentation of our API! 🎉 As part of our effort to cultivate a strong developer ecosystem, we’ve rebuilt our documentation from the ground up. We've updated our documentation to ensure developers have the...
The new documentation of our API is now live!