Gorgias Updates

www.gorgias.com

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Editable reply threads for email messages

by Gorgias Team

We are really excited to announce that you can now edit reply threads when forwarding or responding to emails! To try it out, go to an email ticket and click the "three dots" button in the text editor. This will inject the reply thread...

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Send CSAT via Outlook/Gmail integration

by Engineering: Integrations

We have updated our Customer Satisfaction Survey: from now on when sending surveys on emails related to Gmail or Outlook integrations, the integration will be used to send the survey. You will now have a copy of surveys sent in your...

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New ticket merge possibilities

by Gorgias Team

We recently added new possibilities for merging tickets! You can now merge those tickets combinations: Two Aircall tickets from the same customer Two Messenger tickets from the same customer and same integration An Aircall and an Email...

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Intent classification gets better!

We know you love automating tickets using intent classification so we updated intents to be more relevant to Ecommerce use cases. The following changes are live: > The shipping/status intent is split into shipping/status and a new...

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Undo sent message

by Gorgias Team

When responding to our clients we may send something we would like to revert, that's why we are introducing the ability to undo sent messages. Even though it is restricted to emails, you can expect us to add more of these to help you...

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Email invoice for Shopify orders

by Samy Laumonier

We just added the "Email invoice" button in the "Duplicate order" action for Shopify! Click on "Email invoice" Add a custom message (optional) Click on "Send notification" A draft order will be saved on Shopify, and the invoice will be...

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Mobile apps improvements

by Alex Plugaru, CTO & Cofounder

We've done some improvements in the Ticket reply area for the mobile apps. You can now leave internal notes, change channels, forward tickets and change the email recipients. Next things on the list of improvements for mobile apps...

Mobile apps improvements

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Upcoming API changes on 2019-05-13

by Louis Barranqueiro

Changes Starting from 13th May, 2019: The from_agent attribute of the TicketMessage object will be required to create a new message or create a ticket containing messages. This attribute accepts 2 values : true if the message will be...

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New keyboard shortcut for adding links

by Gorgias Team

It's a bit embarrassing how long it took us to add this. Better late than never: You can now use a keyboard shortcut to add links to your emails when using Gorgias as well as change the display text of the link! A short demo: https...

New keyboard shortcut for adding links