Gorgias Updates

Duplicate Flows to another store šŸ’Ŗ

by Itay Elgazar
If you have multiple store integrations, duplicating Flows just got much easier! You can now duplicate a Flow from store to another šŸŽ‰. Previously duplicating Flows was only possible within the same store. šŸ’” How does it work? Head over
Improvement

Statistics Improvements: Including messages sent via API and fixing a bug that included some internal-notes in metrics

by Gorgias Support
Here's a concise overview of some recent technical improvements: Public messages sent via API are now included in metrics computation. We are including these messages to better reflect the impact of all the tools you use on the customer
Improvement

Statistics Improvements: standardized Messages sent definition and fixed Agents report bug

by Charles Jacquet
Here's a concise overview of some recent technical improvements: Messages sent in the Live Agents report now excludes internal notes We have changed the way the Messages sent metric in the Live Agents is computed to match the definition
Improvement

New Customer Timeline Button Location

by Iustina Dumitru
Customers sometimes create multiple tickets about the same issue. Therefore, itā€™s important for agents to be able to easily view a customerā€™s previous tickets to ensure the agent has all the context they need to best support the customer.
Announcement
Improvement
New feature

Chat widget 1-click installation for Shopify enhancement

by Joris La Cancellera, Software Engineer
Weā€™ve improved the 1-click installation for Shopify feature to ensure better stability! Using this newest version of the installation method will make sure that your chat does not disappear from your website any time you touch your
New feature
Developers

Improved Snooze Button Location

by Hadi Yousef
Gorgiasā€™ Snooze feature is commonly used when an agent is waiting on a customerā€™s reply and doesnā€™t want that ticket to clutter their queue. Today, we are announcing a small change in the location of the Snooze button. The Snooze button is
Announcement
Improvement

Improved Agents performance report

by Maciej Mikulski, Senior Front-End Engineer
Improvement
A revamped Agents report We are happy to announce that we have overhauled entirely the Agents report to surface more information and make it easier for you to assess the effectiveness and efficiency of your team! šŸ„³ All the metrics now

Campaigns list refinements

by Robert Pamfile
We're thrilled to share some amazing updates to our Campaigns List that will supercharge your workflow: šŸ” Smart Search: Find campaigns in a flash with our new search function. šŸ”˜ Effortless Filters: Easily filter campaigns by active or
Announcement
Improvement

Introducing Gorgiasā€™ Updated Look!

by Xuan-Thi Nguyen, Front-end developer
Announcement
Improvement
As part of our efforts to make your experience even better, we are happy to introduce Gorgiasā€™ updated look to make it easier to read text. Please note that this is not a setting that is configurable. But that's not all ā€“ our new look is a