Gorgias Updates

www.gorgias.com

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Campaigns list refinements

by Robert Pamfile

We're thrilled to share some amazing updates to our Campaigns List that will supercharge your workflow: 🔍 Smart Search: Find campaigns in a flash with our new search function. 🔘 Effortless Filters: Easily filter campaigns by active or

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Introducing Gorgias’ Updated Look!

by Xuan-Thi Nguyen, Front-end developer

As part of our efforts to make your experience even better, we are happy to introduce Gorgias’ updated look to make it easier to read text. Please note that this is not a setting that is configurable. But that's not all – our new look is a

Introducing Gorgias’ Updated Look!

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Support Performance Overview is out of beta!

by Charles Jacquet

Today is an exciting day at Gorgias as we reached a big milestone on a journey to enhance our Statistics module. We recognize that a merchant’s success relies on optimizing efficiency and delivering unparalleled customer experiences. That's

Support Performance Overview is out of beta!

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BigCommerce: Entire Order Refund action

by Iustina Dumitru

🎉 We are happy to announce another BigCommerce update. Building on our manual refund functionality, you can now refund an entire BigCommerce order directly in Gorgias. When applying an entire order level refund you can: Review all

BigCommerce: Entire Order Refund action

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BigCommerce events in ticket timeline 👀

by Simone Basso

Hot on the heels of our refund order action release, we’ve made some improvements to the visibility of performed BigCommerce events! To view the events, simply click on "Display all events" in the ticket menu. The events you’ll see

BigCommerce events in ticket timeline 👀

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Default to outbound call on tickets with missed calls

by Matteo Silvestro

We've received feedback from many of our customers that placing an outbound call hasn't been an easy or intuitive process. But we've been listening and we're excited to announce a small fix to make returning calls after a missed call much

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Shopify: Voiding payments for canceled orders 🙅‍♂️

by Simone Basso

In aligning with Shopify’s behaviour, authorized payments will be immediately voided when an order is cancelled. This change aims to address the frustrating situation where merchants may encounter blocked transactions and have to wait for

Shopify: Voiding payments for canceled orders 🙅‍♂️

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Zendesk import now supports Ticket Fields

by Ionut Zamfir

Continuing our Ticket Fields saga, we are thrilled to announce that we have extended our Zendesk import capabilities to include ticket fields, allowing you to bring over all the valuable information stored in your Zendesk tickets

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Security improvements on Chat installation snippet

by Juan Carlos Quintero

We want to let you know that a new version of the Chat Widget Installation Snippet was recently released. We are now deprecating the numerical application ID in favor of an Alpha-Numeric application Key. Why are we making this