timestamp1638354958376Support for UK, Australian, and French numbersby Illia PetrovNow you can create the United Kingdom, Australian, or French phone numbers in the Gorgias Phone integration. How I can create an international phone number? UK/Australia To acquire a UK/Australian number, visit Settings → Integrations →
timestamp1634739360000Yotpo reviews channelby Mehdi Ben Hamida, Software engineeerWe have just released a new tickets channel for Yotpo integration! Now you can you receive product reviews and reply to them from Gorgias. Once Yotpo tickets are activated, every time you receive a review on one of your products, a new
timestamp1631104366699Outbound phone calls improvementsby Samy LaumonierImprovementYou asked and we listened! You can now start an outbound call with a customer by clicking the phone number in their profile. How does it work? To initiate an outbound call, visit an existing ticket or customer profile for a customer with a
timestamp1625072400000New login methods in the Self-service Portalby Gleb Billig, Software EngineerNew featureImprovementShoppers can now log into the Self-service Portal by sending a verification code to their email address or phone number!🔐✨ Instead of digging through their inbox for their order number, shoppers can now simply enter their email address or
timestamp1624299407954Improvements to rulesby Romain Charbit & Victor SuoImprovementWe’re making some quality of life improvements to rules! 💖 does not contain one of rule filter label will be renamed does not contain all of to reflect better what the filters is actually doing: triggering only if any of the listed
timestamp1610653800001Editable reply threads for email messagesby Gorgias TeamWe are really excited to announce that you can now edit reply threads when forwarding or responding to emails! To try it out, go to an email ticket and click the "three dots" button in the text editor. This will inject the reply thread...
timestamp1605535740001Send CSAT via Outlook/Gmail integrationby Engineering: IntegrationsWe have updated our Customer Satisfaction Survey: from now on when sending surveys on emails related to Gmail or Outlook integrations, the integration will be used to send the survey. You will now have a copy of surveys sent in your...
timestamp1601472840001New ticket merge possibilitiesby Gorgias TeamWe recently added new possibilities for merging tickets! You can now merge those tickets combinations: Two Aircall tickets from the same customer Two Messenger tickets from the same customer and same integration An Aircall and an Email...
timestamp1595871360001Intent classification gets better!by VictorWe know you love automating tickets using intent classification so we updated intents to be more relevant to Ecommerce use cases. The following changes are live: > The shipping/status intent is split into shipping/status and a new...
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