timestamp1525717380001Duplicate rules ⚙, rule editor variables ✏️ and more Shopify filtersby MartinWe're continuing to improve the rules! Here are a few updates we made: the editor of replies in the rules now has variables available: we also added a way to duplicate rules: we added some more Shopify filters (like last order - total...
timestamp1524865140001New metrics: macros usage and tickets repliedby Louis BarranqueiroMacros usage We've added a new metric which enables you to see how macros are used. Number of tickets replied We've also added the number of tickets replied to the key metrics and the support volume graph. You can now see how many...
timestamp1523664600001Rules redesigned ⚙️by MartinWe have redesigned the rules! They are now more readable, and you can differentiate the various elements of rules more easily. Also, you can now fold logical blocks in the rules, so that it's easier to read and manipulate big rules with...
timestamp1523580960001New Login & Register experienceby Gorgias TeamNew Login & Registration look We have a new login and registration design. It's simpler than before and closer to the new design in the helpdesk. More design updates and bug-fixes are coming soon. Customer Name priority The name of...
timestamp1523046960001Statistics redesigned 📊by Louis BarranqueiroWe’ve made a lot of small improvements to make statistics easier to read for you. Also, each graph has now its own definition so you can understand how it is calculated.
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