timestamp1733927423457⭐️ Customer Satisfaction Surveys Now Available for Contact Form and Help Centerby Charles JacquetWe're excited to announce that our Customer Satisfaction (CSAT) feature is now available on two additional channels: Contact Form and Help Center. This expansion allows you to gather valuable feedback from more customer touchpoints, helping
timestamp1731435346469🥳 AI Agent: 12 new Actions availableby Felipe MoraAnnouncementImprovementWe’re excited to announce we’ve released x12 new AI Agent Actions to help you provide instant resolutions and avoid a backlog of tickets this holiday season 🎉 Our AI Agent Action catalog now contains 19 Actions (and growing) to help you
timestamp1731427427199New Auto QA category: Language Proficiency and statistics improvementsby Charles JacquetNew Auto QA Category: Language Proficiency We're excited to announce the latest addition to our automated Quality Assurance feature: Language Proficiency. This new category complements the existing Communication category to help ensure
timestamp1730909100000Dedicated page for AI Agent statisticsby Thijs Dil, Software EngineerAnnouncementImprovementWe’re excited to announce that we’re centralizing all the AI Agent-related statistics in a dedicated view. This will allow Automate subscribers to check how their AI agent performs at a glance. The reports could help identify what is
timestamp1730716526026Domain Verification Notificationsby Neshat KorivandGet notified the moment your domain is verified! What is a Domain? In Gorgias, a “domain” is the part of your email address that comes after the "@" symbol, like "yourstore.com" in "[email protected]." This identifies your website or
timestamp1730379974472Improving Tag Accessibility: Meeting WCAG Standards with Enhanced Contrastby Antonio LapaIn our commitment to building an accessible product, we’re enhancing the Tags component to meet WCAG (Web Content Accessibility Guidelines). Currently, tags allow for any color selection, which can make text challenging to read due to
timestamp1729182165658📊 Revamped Tags report and other Statistics Improvements by Charles JacquetA revamped Tags report 🥁 We have revamped the Tags report to bring the best of our new analytics stack: Aggregate data over up to 365 days. Use all the new filters (agent, Ticket Fields, etc.). Check the evolution of your tags over
timestamp1727965166017Simplify your Email setup with our new Forwarding wizard!by Neshat Korivand, Senior Product ManagerWe’re excited to announce a new wizard that guides you through the process of setting up your email forwarding to Gorgias in just a few steps. Follow clear instructions on connecting your support email. Set up email forwarding
timestamp1726584263149⭐️ CSAT scores are now available in rulesby Charles JacquetWe’re thrilled to announce a simple yet powerful addition to our rules system designed to elevate your customer experience management! 🎉 You can now create rules based on your Customer Satisfaction (CSAT) scores! 🌟 This new capability
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