Gorgias Updates

Dedicated page for AI Agent statistics

by Thijs Dil, Software Engineer
Announcement
Improvement
We’re excited to announce that we’re centralizing all the AI Agent-related statistics in a dedicated view. This will allow Automate subscribers to check how their AI agent performs at a glance. The reports could help identify what is

Domain Verification Notifications

by Neshat Korivand
Get notified the moment your domain is verified! What is a Domain? In Gorgias, a “domain” is the part of your email address that comes after the "@" symbol, like "yourstore.com" in "[email protected]." This identifies your website or
Announcement
Improvement

Improving Tag Accessibility: Meeting WCAG Standards with Enhanced Contrast

by Antonio Lapa
In our commitment to building an accessible product, we’re enhancing the Tags component to meet WCAG (Web Content Accessibility Guidelines). Currently, tags allow for any color selection, which can make text challenging to read due to
Announcement
Improvement

📊 Revamped Tags report and other Statistics Improvements

by Charles Jacquet
A revamped Tags report 🥁 We have revamped the Tags report to bring the best of our new analytics stack: Aggregate data over up to 365 days. Use all the new filters (agent, Ticket Fields, etc.). Check the evolution of your tags over
Improvement

Simplify your Email setup with our new Forwarding wizard!

by Neshat Korivand, Senior Product Manager
We’re excited to announce a new wizard that guides you through the process of setting up your email forwarding to Gorgias in just a few steps. Follow clear instructions on connecting your support email. Set up email forwarding
Announcement
Improvement