Gorgias Updates

www.gorgias.com

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Greeting Message and Routing Improvements - No length limitations, more consistent message and ringing behaviors

In the past, we have heard some customers reporting inconsistent greeting message behaviors and frustration with the greeting message length requirements. We are happy to announce that we are releasing a much-needed flow change to our

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Intent editing is back! 🏷

by Radu Simionescu, Machine Learning Manager

The ability to adjust the detected intent on incoming messages is back, but it will only affect the results shown in your own intent statistics page and will no longer influence the intent detection system.

Intent editing is back! 🏷

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Set ringing behavior from voice settings pages

by Mehdi Dellagi

We’ve heard setting a phone to ring a team at the same time or ring those agents one-by-one can be quite tricky for first-time and even experienced Gorgias users. To help make using our phone simple, you can now set ringing right from your

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Gmail conversation grouping

by Giuseppe Lumia, Software Engineer

Smarter ticket grouping for Gmail integrations! We just released a new feature for Gmail integrations, which makes sure Gmail messages are grouped to tickets using Gmail’s grouping logic. What does this mean? According to the Gmail

Gmail conversation grouping

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Intents feedback removal

by Dombi Botond

The intents dropdown present on ticket messages will no longer allow for providing intent feedback. Instead, it will only show the detected intents. In addition, the detected intents and other actions will collapse into a single dropdown

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Web notifications are saved in your notification center

by Charles Jacquet

From now on, notifications will require the user to click or dismiss them, instead of disappearing on their own! That means that if you you missed a notification, you can now still retrieve it in the notification center of your computer!

Web notifications are saved in your notification center

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New notification: New assigned ticket

by Charles Jacquet

We have released a new notification: New assigned ticket! When using Gorgias, you will see (and hear) this notification when a ticket is assigned to you. This will hopefully help you respond faster to your customers. Quick reminder: To

New notification: New assigned ticket

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Subsequent actions in quick response flows

by Roman Fayzullin

We are happy to announce improvements of quick response flows inside self-service portal in the Gorgias chat✨💬 Note that this feature is only available to Automation Add-on subscribers only. For more information about how you can use the

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SSO - Google and Microsoft SSO activation

by Alexandru Daineanu, Fullstack Developer

🎉🎉🎉 We are happy to announce that Google and Microsoft 365 Single Sign-On (SSO) is now live for all users. 🎉🎉🎉 This feature will be automatically activated on the majority of the accounts, which will lead to a smoother login on the