Gorgias Updates

Gorgias Updates

www.gorgias.com

Upcoming API changes on 2019-07-01

by Louis Barranqueiro
Starting from July 1st, 2019: the requester attribute of the Ticket object (containing a User object) will be removed and replaced by the customer attribute (containing a Customer object). This will affect Ticket objects returned by...
Developers

Tag search

by Gorgias Team
Improvement
When managing lots of tags it can be hard to find the right one. That is why we added search for tags on the Manage Tags page:
Tag search

Recharge integration update

by Martin
We've updated our integration with Recharge and made new actions available. You can now: refund a charge (partially or totally) un-skip a subscription that was previously skipped re-activate a subscription that was previously deactivated...
Improvement

HTTP integrations improvements

by Gorgias Team
Improvement
Developers
The HTTP integration is one most important developer features of Gorgias. They can be super useful if you want to do custom integrations (Ex: Zapier/Segment/etc..). If you are not familiar with HTTP integrations you can read more about...
HTTP integrations improvements

Duplicate macros

by Gorgias Team
Improvement
Sometimes when you have to create a lot of macros in Gorgias you may want to copy/paste an existing macro and then adapt it to your needs. That is why we added a Duplicate macro button in the Manage macros page:
Duplicate macros

More compact real-time conversations

by Gorgias Team
Messages from Gorgias chat and Facebook Messenger are now grouped together if they are sent one after another. This makes longer real-time conversations a lot more compact than before (see video for comparison). Stay tuned for more user...
Improvement

Manage macros spell checking and ordering

by Gorgias Team
Improvement
New feature
A few small improvements on macros: Macros in Manage Macros modal are now ordered alphabetically to make it easier to update macros one by one. Spell check is now enabled for response text in macros.
Manage macros spell checking and ordering

New keyboard shortcut for adding links

by Gorgias Team
Improvement
It's a bit embarrassing how long it took us to add this. Better late than never: You can now use a keyboard shortcut to add links to your emails when using Gorgias as well as change the display text of the link! A short demo: https...
New keyboard shortcut for adding links

Tags descriptions

by Gorgias Team
When you have lots of tags it's hard to remember which ones to use - it's especially hard for new team members to know when to use the right one. That is why we've added tag descriptions so you can see more info about your tags:
Improvement