Gorgias Updates

www.gorgias.com

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Streamline and customize reporting with Dashboards!

by Jordan Miller, Product Marketing Manager - Automate

As a CX leader, you regularly pull reports on support KPIs, agent performance, and trends. These metrics have existed in Gorgias — but pulling them for weekly reporting used to mean jumping between multiple reports, reapplying filters each

Streamline and customize reporting with Dashboards!

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Gorgias chat on Shopify checkout and thank you pages!

by Miloš Danilović

About 70% of online shopping carts are abandoned. That means out of every 100 potential customers, around 70 won’t finalize their purchase. Just imagine how much more you’d earn if those potential buyers stuck around. This is why we’re

Gorgias chat on Shopify checkout and thank you pages!

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Instagram Sub-Reply Mentions Are Now More Streamlined in Gorgias

by Neshat Korivand

We’re improving how sub-replies on Instagram comments—particularly those that @mention your page—are pulled into Gorgias. Below is a quick comparison of the old behavior versus our new and improved setup: Legacy (Broken)

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Channel filter on Automate Statistics

by Narcisa Minca, Full Stack Developer

We are excited to announce a new addition to the Automate Overview Page – the Channel Filter! 🎉 The channel filter allows you to segment and analyse your automate data based on specific channels. This new capability enables you to gain

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🛍 Shopify Draft Orders

by Simone Basso

We’re excited to announce that Gorgias now supports Shopify Draft Orders in the ticket sidebar. You can now see the customer’s last 5 pending draft orders directly in the Shopify widget and have greater visibility into the full sales cycle

🛍 Shopify Draft Orders

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Add multiple accounts on TikTok Shop and WooCommerce

You can now connect multiple stores with our TikTok Shop and native WooCommerce applications! Previously, only a single TikTok Shop or WooCommerce account could be integrated within Gorgias. We’ve now added the ability to connect (and

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Automatically generate Help Center content ✨

by Jordan Miller, Product Marketing Manager - Automate

Every day, you receive and answer common questions from your customers. A Help Center is your best strategy to proactively answer these common questions — especially if you subscribe to Automate and enable Article Recommendations. AI can

Automatically generate Help Center content ✨

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Access Shopify Order Metafields from Gorgias

by Alexandru Daineanu

Introducing Shopify Order Metafields! You can now access metafield data for Shopify Orders directly from the Gorgias widget. How to get started In the Shopify widget on a ticket or a customer profile, find and open any order Search

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New Onboarding Flow for Convert Campaigns

by Nicolae Godina, Software Engineer

Introducing a Seamless Onboarding Experience for Campaigns! Our Enhanced Onboarding Journey is here! For Convert Subscribers, we've created a guided onboarding experience, making sure you have: 1️⃣ Verified your Shopify Store 2️⃣

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