timestamp1611933300001
Zendesk Continuous Synchronization
by Gorgias Team
We've added a new feature for continuous synchronization of Zendesk tickets, comments and macros! 🎉 This option will be enabled by default right after initial import being finished. To deactivate this feature, simply go back to the...
timestamp1611794700001
Integrations REST API documentation
by Julián Pérez
After the widgets API endpoint, we've now have updated our REST API doc with again a new resource: integrations! 🎉 Integrations connect Gorgias with external services (e.g. Gmail, Shopify, Chat systems). There are two types of...timestamp1610998800001
Widgets REST API documentation
by Julián Pérez
We have updated our REST API doc with a new resource: widgets! 🎉 Widgets are containers that can be used to display custom data coming from any integrations on the right-hand sidebar of the ticket or user page. Widgets styling can be...timestamp1610761140001
New channel: Facebook recommendations
by Mehdi Dellagi
We've added a new channel to our Facebook integrations! You can now get your Facebook page customers recommendations in Gorgias. To activate this feature, simply go back to the settings page of your integration and check the box Enable...
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Editable reply threads for email messages
by Gorgias Team
We are really excited to announce that you can now edit reply threads when forwarding or responding to emails! To try it out, go to an email ticket and click the "three dots" button in the text editor. This will inject the reply thread...timestamp1610586960001
Improved shipping line selection in Shopify actions
by Gorgias Team
We just released an improvement of our "Create order" and "Duplicate order" Shopify actions! We now fetch the available shipping rates via the Shopify API, so that you can quickly add a shipping line, as you can see on this screenshot...timestamp1609784460001
Display product inventory in Shopify actions
by Gorgias Team
In the "Create order" and "Duplicate order" Shopify actions, we now display the number of products in stock (green when available, red when empty or pending replenishment): When you search for a product (on the right side) In the order...timestamp1609198980001
Message failure pop-up notification improvement
by Mehdi Dellagi
We have changed the behavior of pop-up notifications when messages fail to send in order to make sure customer support agents do not miss it. Indeed, these notifications will not be dismissed automatically after a few seconds but will...
timestamp1607508000001
View sections
by Gorgias Team
We are making some changes to the views navigation sidebar. Views can now be organised in sections (collapsable groups of views). Until now you were able to see dozens of them in a single place, moving forward you will find be able to...
