Gorgias Updates

www.gorgias.com

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Set default email address

by Neshat Korivand, Senior product manager

We are excited to introduce a new feature that allows merchants to set a default email address in Gorgias! This default email will be used when creating new tickets, switching to an email channel on existing tickets, and in satisfaction

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Optimize Your Campaign Messaging with A/B Testing

by Nicolae Godina

Ready to maximize the impact of your campaigns? Our new A/B testing feature lets you experiment with different messaging variations to find out what resonates most with your shoppers. Here’s how it works: When you launch a test, your

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AI Agent Actions for Recharge and Loop Returns

by Jordan Miller, Product Marketing Manager - Automate

We’re excited to continue upgrading AI Agent with 3 additional Actions — now available in your account: Cancel subscription on Recharge Send Loop Returns portal deep link Send return shipping status from Loop Returns These Actions will

AI Agent Actions for Recharge and Loop Returns

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Collection-Based Unique Discount Code

Users can now apply unique discount codes to specific collections. This improvement provides greater flexibility, allowing you to offer targeted discounts on selected collections rather than your entire product catalog. Enjoy more control

Collection-Based Unique Discount Code

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Campaign Status Overview

Performance Dashboard has undergone another improvement — Campaign Status Overview🚦 What is it? The Campaign Status Overview allows you to view the current status of all your campaigns at a glance within the Performance Tab. You can now

Campaign Status Overview

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Drop-off Analysis in Flow Builder

by Narcisa Minca, Full Stack Developer

We are excited to announce a new addition to the Flow Builder – the Flow Drop-off Analysis! 🎉 The drop-off analysis allows you to see where customers are exiting your flows, step by step. This new capability enables you to identify and

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Shopify Actions for AI Agent

by Jordan Miller, Product Marketing Manager - Automate

We’re excited to announce that our first pre-built Actions are now available for AI Agent! Cancel Order in Shopify Edit Order Shipping Address in Shopify These Actions will help you instantly resolve more types of requests from customers

Shopify Actions for AI Agent

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Convert Orders Metric Drilldown

Our Performance Dashboard just got a major upgrade 🎉 Now, you can dive into a detailed view of all the orders generated from your campaigns. No more just seeing the number of orders—now you can see exactly what products were ordered, the

Convert Orders Metric Drilldown

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Meet your new team member: AI Agent

by Bernie Goldenberg, Senior Product Marketing Manager - Automate

We’re thrilled to announce that AI Agent is now available in all Automate subscriber Gorgias accounts! Get ready to transform your customer experience. Who is AI Agent? AI Agent is your newest team member. It sends accurate, personalized

Meet your new team member: AI Agent