Gorgias Updates

Gorgias Updates

www.gorgias.com

Chat available in the Help Center

by Matthieu Bresson, Software Engineer
Do you have a Gorgias Chat set up on your website and a Gorgias Help Center? As of today, you will be able to connect your chat to your help center to improve communication with your users. How to Go to your help center’s preference tab.
Developers
New feature

Interactive Voice Response (IVR) Phone Integration

by Samy Laumonier
New feature
We’ve just released a huge new feature for the Gorgias phone! You can now create a Gorgias IVR (Interactive Voice Response) Phone Integration. This phone number will provide the caller with a menu of customizable options which can be
Interactive Voice Response (IVR) Phone Integration

Sending product links from Gorgias ticket messages

by Maxime Landry
New feature
Here at Gorgias, we intend on making sure every interaction with a customer can be resolved directly from the ticket. In support of this mission, you can now easily send links to your products pages in Shopify directly from the ticket
Sending product links from Gorgias ticket messages

Yotpo reviews channel

by Mehdi Ben Hamida, Software engineeer
We have just released a new tickets channel for Yotpo integration! Now you can you receive product reviews and reply to them from Gorgias. Once Yotpo tickets are activated, every time you receive a review on one of your products, a new
New feature
Announcement
Developers

Record calls with our native phone integration

by Luci Furtun
New feature
We have just released call recordings for Gorgias' native phone integration. Now you can record, review, and download calls that you make in the helpdesk to ensure the quality of your voice support and level up your team. Recording phone
Record calls with our native phone integration

Editing Shopify shipping address in Gorgias tickets

by Maxime Landry
New feature
Here at Gorgias, we intent on making sure every interaction with a customer can be resolved directly from the ticket. In support of this mission, we just added a new feature which allows you to edit Shopify shipping addresses directly from
Editing Shopify shipping address in Gorgias tickets

Editing Shopify orders in Gorgias tickets

by Maxime Landry
New feature
Here at Gorgias, our mission is to build a tool to make your support processes as streamlined and frictionless as possible. In support of this mission, we just added a new feature allowing you to edit Shopify orders directly from the
Editing Shopify orders in Gorgias tickets

SPF & DKIM Support

by Luci Furtun
New feature
If you’ve set up your email via forwarding, you may have heard customers complain that emails are ending up in the spam folder or not being sent at all. To ensure your emails always make it to the customer and stay out of the spam fold,
SPF & DKIM Support

Receive & respond to Instagram Direct Messages

by Mehdi Dellagi
New feature
Announcement
It’s finally here! We’ve just launched our integration to receive and respond to Instagram Direct Messages from within Gorgias. Our integration offers the following capabilities… 1. Receive and respond to Instagram direct messages in
Receive & respond to Instagram Direct Messages