Gorgias Updates

www.gorgias.com

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Introducing an offline capture of information for chat!

by Joris La Cancellera, Software Engineer

We are pleased to announce that we are putting a major new feature into our chat widget: The contact form 🎉.👉The contact form guides the customers to fill in their inquiries directly from the chat when the shop is outside of business

Introducing an offline capture of information for chat!

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Auto-assignment limits

by Charles Jacquet

Auto-assignment limits are live! You can now select the maximum number of tickets an agent can be served by the auto-assignment for both “Chat & Messaging” tickets (chat, messenger, IG DMs, SMS,…) and “Other text” tickets (email,

Auto-assignment limits

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Article recommendation in Chat

by Robert Pamfile

Your shopper will now get FAQ article recommendations directly from your chat window. Gorgias Chat now leverages your help center to automatically recommend FAQ articles to shoppers.🤖 If you have an active chat and help center in your

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New detailed view for third party apps

by Manuel Colasante

Here at Gorgias, we want to empower our third party developers and make all apps easy to find and use. As a first step in a long series of improvements to come, we decided to directly link your app details from the partner portal to the

New detailed view for third party apps

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Support of subcategories in our help centers

by Philippe Diep, Software Engineer

When having hundreds of articles in your help center, structuring your help center with multiple levels of categories could help your visitors to find their answers in seconds. Today, we are releasing the support of this feature! How to

Support of subcategories in our help centers

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More custom stylings for your sidebar

by Manuel Colasante

Have you ever gotten confused with the different HTTP widgets in the sidebar? Widgets are the individual blocks for each integrations. As you add more to your Gorgias account, it sometimes becomes hard to distinguish them. Adding a specific

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Quick response flows in the chat

by Roman Fayzullin

We are happy to announce new capabilities to further more customize your self-service portal in the Gorgias chat. ✨💬 Note that this feature is only available to Automation Add-on subscribers only. For more information about how you can use

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Gorgias Chat - Connecting to a different store

by Matthieu Bresson

We are glad to announce that, along with a redesign of our Gorgias chat settings, we have introduced the ability to change the Shopify store associated with a given chat. As a reminder, advanced features such as Self-service depend upon

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Self Service in Help Center

by Robert Pamfile

We’ve just released an immensely helpful feature for the Gorgias Help Center! You can now deflect tickets with our Self-Service flows in both the Gorgias Chat and the Help Center! This feature is available for merchants that have Automation