Gorgias Updates

Gorgias Updates

www.gorgias.com

Create a new ticket from a mobile app

by Gorgias Team
Now you don't have to rush back to your desk to submit a support ticket. Gorgias mobile app got your back - press the "plus" icon on the ticket list to enter to the new ticket creation screen. Submitting the form will create a new...
New feature

New action in rules: Like Facebook comment

by Gorgias Team
New feature
It is now possible to build a rule that will like Facebook comments. This will give you for example the ability to automatically like positive comments. Please let us know what you think about this update and what we could improve at...
New action in rules: Like Facebook comment

New action in rules: Hide Facebook comment

by Gorgias Team
New feature
It is now possible to build a rule that will hide Facebook comments. This will give you for example the ability to automatically hide negative comments. Please let us know what you think about this update and what we could improve at...
New action in rules: Hide Facebook comment

New macros page in settings

by Louis Barranqueiro
New feature
It is now possible to manage your macros outside of your tickets, by accessing the new macro page through the settings: This will give you the ability to monitor usage in a single place while giving you the same customization abilities...
New macros page in settings

Revenue statistics is coming out of beta

by Jean
New feature
Announcement
The revenue statistics just received an update that is available to all our new customers (who created their helpdesk after the 22 January). This update will become progressively available, and it may take up to 2 weeks to be active on...
Revenue statistics is coming out of beta

Multi-brand: Link email integrations to chat integrations

by Louis Barranqueiro
New feature
Today, we are thrilled to announce the ability to associate email integrations to chat integrations. It will enable you to choose the email integration used to send emails for unseen agents' messages and satisfaction survey associated...
Multi-brand: Link email integrations to chat integrations

Display your company's logo in your chat's header

by Martin
Hi there, We've just added a new functionality to our chat: you can now choose to display an image in your chat's header, like your company logo for example, instead of the avatar of your customer support agents: You can modify this...
New feature

Required email capture in the Chat

by Martin
You can now prevent customers from sending a message in your Chat if they haven't entered their email address! This should help a lot reducing the number of tickets where customers left after leaving a message in the chat, thus becoming...
New feature

Chat internationalization

by Martin
New feature
You can now set your Chat integration's language to your customers' language! We have removed the ability to customize each and every text field of the Chat integration, and replaced it with a global Language option. Currently...
Chat internationalization