timestamp1735206410755AI Agent: add knowledge from your filesby Matthieu BressonWe’re happy to announce that you are now able to upload your files as knowledge sources to be used by the AI Agent! For instance, if you had a PDF file describing your product returns and reimbursement policy, you can upload it so that AI
timestamp1730904774967Convert AI Copy Assistant ✍️ by Matilda LeeAnnouncementConvertNow brands can create quick, engaging messages for Convert campaigns. With AI-powered suggestions, Convert tailors each message to fit your brand’s style and follows best practices for maximum impact. Why you’ll love it: Instant, tailored
timestamp1729778995118Introducing Custom Agent Ring Time And Call Wait Time ✨by Matteo SilvestroWe’ve got some exciting news for Gorgias Voice subscribers! We know that every business is unique, and now your phone settings can be too! With our new features, you have more control over how calls flow to your agents: 🧑💼 Customize
timestamp1729758660000Edit Shopify Order Notes Directly from Gorgias!by Neshat Korivand, Senior Product ManagerAnnouncementNew featureManaging customer orders often involves multiple team members—agents, warehouse workers, and brick-and-mortar staff. To streamline communication and reduce the need to jump between platforms, we've added a new feature that allows you to
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