Gorgias Updates

Chat Agent Avatar Customization

by Juan Carlos Quintero
More chat customization coming your way ๐ŸŽจ Weโ€™re happy to announce a new feature to customize the Chat - you can now choose how to display your Agentโ€™s name and avatar picture We have also revamped the upload section for the Company
Announcement
New feature

BigCommerce Create Order action

by Alexandru Daineanu, Full Stack Engineer
Announcement
New feature
๐ŸŽ‰๐ŸŽ‰๐ŸŽ‰ Weโ€™re excited to announce the launch of BigCommerce Create Order action. ๐ŸŽ‰๐ŸŽ‰๐ŸŽ‰ Now you can create BigCommerce orders directly from Gorgias. The new and shiny, in-house Create Order modal provides all the features you need in one

Chat widget installation monitoring ๐Ÿ‘€

by Joris La Cancellera, Software Engineer
We are happy to share that we improved the status monitoring of the chat widget. We will now detect if it was not seen installed on your website recently. This will offer some benefits: The status column will now be more accurate (Online,
New feature

Introducing Automated Responses for Order Management Flows

by Gleb Billig, Software Engineer
Introducing Automated Responses - the latest addition to our order management flows, available in both the chat widget and the help center! With this powerful feature, you can now configure automated messages that will be sent to your
Announcement
New feature

Chat Launcher Customization

by Roman Fayzullin
Weโ€™re happy to announce a new option to customize chat - you can now choose between the current widget launcher and a new one with custom label How to apply new launcher Just go to chat integration settings and click Appearance. At the
Announcement
New feature

๐Ÿ” Introducing the new search

by Nikola Mijoviฤ‡, Senior Software Engineer
Announcement
Improvement
New feature
We have been working for a while to improve the speed, relevancy and usability of the Gorgias search, and we are now thrilled to announce the new capabilities of the search engine! We have a new interface, the spotlight search, and a more

โญ๏ธ Tickets can now be excluded from CSAT

by Mateusz Misiak
Announcement
New feature
We are happy to announce that you can now exclude certain tickets from receiving a satisfaction survey (CSAT) using our rules or macros! We have added the Exclude ticket from CSAT action, which, when triggered will prevent a CSAT survey

New Autoresponder - Automate return request emails โœจ

by Ricardo de Arruda
With our new autoresponder feature, you can Automatically reply to common customer questions with relevant help center article suggestions. automate emails about a return request if you have an existing return portal provider (e.g. Loop,
New feature

Tone of voice for the chat ๐Ÿ“ฃ

by Angel Cereijo, Software Engineer
New feature
We are thrilled to announce that you can now customize most of the text values of the Gorgias Chat widget from the settings panel! This exciting new feature allows you to match your brandโ€™s tone of voice in the chat widget, providing a