Gorgias Updates

Channel filter on Automate Statistics

by Narcisa Minca, Full Stack Developer
We are excited to announce a new addition to the Automate Overview Page – the Channel Filter! πŸŽ‰ The channel filter allows you to segment and analyse your automate data based on specific channels. This new capability enables you to gain
Announcement
Improvement

AI Agent and bugfixes come to Automate Statistics

by Matthieu Bresson
Our Automate statistics pages just got some love: If you are part of the beta for AI Agent, you should now see AI Agent automated interactions in your Automated interactions by feature dashboard, which should help you visualize the impact
Improvement

πŸ“Š Improved Busiest Times Report

by Charles Jacquet
Announcement
Improvement
We have updated the Busiest Times report It uses our new data stack, which means that you will be able to aggregate up to a year worth of data, and will ensure data consistency for past periods. We have also added support for more

Unique Discount Codes for Campaigns

by Nicolae Godina
New feature
Convert
Introducing Unique Discount Code for Convert Campaigns! With this new feature, you can seamlessly incorporate unique discount codes directly into your Convert campaigns. Each visitor will now receive a single-use discount code, rather

πŸ”Ž Search Match Highlighting

by Charles Jacquet
We're happy to announce two features that will make your search experience more intuitive: the All tab in the spotlight search and Search Match Highlighting! From now on, when you search, all the matches will be highlighted within the
Announcement
Improvement

AI-generated articles available for BigCommerce, Magento, and WooCommerce stores

by Jordan Miller, Product Marketing Manager - Automate
We’re thrilled to announce that AI-generated articles are now available for Gorgias users on all ecommerce platforms, including BigCommerce, Magento, and WooCommerce. This feature uses AI to analyze your account’s most frequently asked
Announcement
Improvement

Column headers remain in place when scrolling in a View

by Agent Experience Team
Views provide a great way to guide your workflow, directing you to handle tickets in a specific order - starting with one View before moving on to others. Therefore, improving the user experience for Views is very important to us at Gorgias
Improvement

Mobile Exit Intent Trigger Improvement

by Matilda Lee
Exciting news for brands with high mobile traffic! We’ve improved our mobile exit intent trigger. Now, mobile shoppers will encounter the exit intent campaign if they exhibit behavior suggesting an attempt to close the browser, like
Convert
Improvement

Error management for HTTP step in Flows βœ…

by Ricardo de Arruda, software engineer
In the event of an HTTP request failure, shoppers will no longer be trapped in a flow. The HTTP request step now features two branches: Success, which is triggered when the request is successful, and Error, which is activated when the
Announcement
Improvement