Gorgias Updates

www.gorgias.com

timestamp1730904774967

Convert AI Copy Assistant ✍️

Now brands can create quick, engaging messages for Convert campaigns. With AI-powered suggestions, Convert tailors each message to fit your brand’s style and follows best practices for maximum impact. Why you’ll love it: Instant, tailored

Convert AI Copy Assistant ✍️

timestamp1730716526026

Domain Verification Notifications

by Neshat Korivand

Get notified the moment your domain is verified! What is a Domain? In Gorgias, a “domain” is the part of your email address that comes after the "@" symbol, like "yourstore.com" in "[email protected]." This identifies your website or

timestamp1730379974472

Improving Tag Accessibility: Meeting WCAG Standards with Enhanced Contrast

by Antonio Lapa

In our commitment to building an accessible product, we’re enhancing the Tags component to meet WCAG (Web Content Accessibility Guidelines). Currently, tags allow for any color selection, which can make text challenging to read due to

timestamp1729182165658

📊 Revamped Tags report and other Statistics Improvements

by Charles Jacquet

A revamped Tags report 🥁 We have revamped the Tags report to bring the best of our new analytics stack: Aggregate data over up to 365 days. Use all the new filters (agent, Ticket Fields, etc.). Check the evolution of your tags over

timestamp1728484726951

Collect shopper emails directly from Campaigns!

by Nicolae Godina

As a Convert customer, you can now collect shoppers' email addresses with our Email Capture Form 📧 Gathering email addresses helps you grow your customer list and keep in touch with shoppers through your email marketing tools. You can

Collect shopper emails directly from Campaigns!

timestamp1727965166017

Simplify your Email setup with our new Forwarding wizard!

by Neshat Korivand, Senior Product Manager

We’re excited to announce a new wizard that guides you through the process of setting up your email forwarding to Gorgias in just a few steps. Follow clear instructions on connecting your support email. Set up email forwarding

timestamp1726584958433

Introducing Campaign Scheduling in Convert

by Mariusz Janczyn

With Convert's new Campaign Scheduling feature, you can now automatically set your campaigns to start and stop — even outside of regular business hours. Brands can now focus on strategy rather than logistics, ensuring campaigns go live

timestamp1726584263149

⭐️ CSAT scores are now available in rules

by Charles Jacquet

We’re thrilled to announce a simple yet powerful addition to our rules system designed to elevate your customer experience management! 🎉 You can now create rules based on your Customer Satisfaction (CSAT) scores! 🌟 This new capability

timestamp1726510562962

New stats filters: Support for Ticket Fields and Advanced logic

by Charles Jacquet

Introducing new Statistics filters! We have given our Statistics filters a visual makeover and enhanced their functionality! Support for Exclusion in Filters In all new reports, filters now support both inclusion and exclusion

New stats filters: Support for Ticket Fields and Advanced logic