timestamp1605535740001Send CSAT via Outlook/Gmail integrationby Engineering: IntegrationsWe have updated our Customer Satisfaction Survey: from now on when sending surveys on emails related to Gmail or Outlook integrations, the integration will be used to send the survey. You will now have a copy of surveys sent in your...
timestamp1603288500001Improved sending Facebook Messenger messages experienceby Gorgias TeamWe recently improved the experience of sending single messages in Facebook Messenger tickets! You can now: Add inline images to your Facebook Messenger replies using the button in the reply area or by pasting images from clipboard...
timestamp1602693780001Filters & Search terms in URLby Gorgias TeamTired of losing your search results after checking out a ticket? We just released an update that now includes search terms and filters in the URL, allowing to you: Easily return to the search results after leaving a ticket using your...
timestamp1601472840001New ticket merge possibilitiesby Gorgias TeamWe recently added new possibilities for merging tickets! You can now merge those tickets combinations: Two Aircall tickets from the same customer Two Messenger tickets from the same customer and same integration An Aircall and an Email...
timestamp1600381980001Auto-phrase-completion in Frenchby Gorgias TeamImprovementSince we released it for the first time in English last year phrase auto-completing has been one of the most used features on Gorgias, allowing agents to save precious seconds on every message typed. We are announcing that phrase...
timestamp1595871360001Intent classification gets better!by VictorWe know you love automating tickets using intent classification so we updated intents to be more relevant to Ecommerce use cases. The following changes are live: > The shipping/status intent is split into shipping/status and a new...
timestamp1591405740001New infobar designby Samy LaumonierWe just released the new infobar design! Now, widgets are grouped by integration type and you can display several widgets side-by-side. Actions are displayed when you hover over a widget. You can quickly shrink/expand widgets with the...
timestamp1590765060001Undo sent messageby Gorgias TeamWhen responding to our clients we may send something we would like to revert, that's why we are introducing the ability to undo sent messages. Even though it is restricted to emails, you can expect us to add more of these to help you...
timestamp1585594320001New refund order action for Shopifyby Samy LaumonierWe just released the new version of the “refund order” action for Shopify! You can now refund Shopify orders from Gorgias with all the features and options that Shopify has, including: set quantities to refund set shipping amount to...
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