Gorgias Updates

Gorgias Updates

www.gorgias.com

New infobar design

by Samy Laumonier
We just released the new infobar design! Now, widgets are grouped by integration type and you can display several widgets side-by-side. Actions are displayed when you hover over a widget. You can quickly shrink/expand widgets with the...
Improvement

Undo sent message

by Gorgias Team
When responding to our clients we may send something we would like to revert, that's why we are introducing the ability to undo sent messages. Even though it is restricted to emails, you can expect us to add more of these to help you...
Improvement

New refund order action for Shopify

by Samy Laumonier
We just released the new version of the “refund order” action for Shopify! You can now refund Shopify orders from Gorgias with all the features and options that Shopify has, including: set quantities to refund set shipping amount to...
Improvement

Apply a line-item discount while duplicating a Shopify order

by Samy Laumonier
We just released an improved version of the "duplicate order" action for Shopify! You can now apply discounts at the line items level: This is an update on the previous announcement about the new duplicate order action for Shopify. You...
Improvement

New cancel order action for Shopify

by Samy Laumonier
We just released the new version of the “cancel order” action for Shopify! You can now cancel Shopify orders from Gorgias with all the features and options that Shopify has, including: set quantities to refund set shipping amount to...
Improvement

Intent-detection now works in multiple languages

by Gorgias Team
Improvement
We have just updated Intent-detection (https://docs.gorgias.com/rules-auto/use-customer-intent-in-rules), to support most major languages (previously only English was supported). Notably we have good results with the following...
Intent-detection now works in multiple languages

Email invoice for Shopify orders

by Samy Laumonier
We just added the "Email invoice" button in the "Duplicate order" action for Shopify! Click on "Email invoice" Add a custom message (optional) Click on "Send notification" A draft order will be saved on Shopify, and the invoice will be...
Improvement

New duplicate order action for Shopify

by Samy Laumonier
We just released the new version of the "duplicate order" action for Shopify! You can now do, from Gorgias, almost everything you could do if you were duplicating an order on Shopify directly; this includes: add products via the search...
Improvement

Ticket customer changed event logs

by Alex Plugaru
Improvement
It is now possible to see when a customer was changed on a ticket and by whom. Simply click on the top-right dropdown (as seen in the screenshot). If the customer was changed you should see it in the list of events:
Ticket customer changed event logs