Gorgias Updates

www.gorgias.com

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Integrations REST API documentation

by Julián Pérez

After the widgets API endpoint, we've now have updated our REST API doc with again a new resource: integrations! 🎉 Integrations connect Gorgias with external services (e.g. Gmail, Shopify, Chat systems). There are two types of...

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Editable reply threads for email messages

by Gorgias Team

We are really excited to announce that you can now edit reply threads when forwarding or responding to emails! To try it out, go to an email ticket and click the "three dots" button in the text editor. This will inject the reply thread...

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Send CSAT via Outlook/Gmail integration

by Engineering: Integrations

We have updated our Customer Satisfaction Survey: from now on when sending surveys on emails related to Gmail or Outlook integrations, the integration will be used to send the survey. You will now have a copy of surveys sent in your...

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Filters & Search terms in URL

by Gorgias Team

Tired of losing your search results after checking out a ticket? We just released an update that now includes search terms and filters in the URL, allowing to you: Easily return to the search results after leaving a ticket using your...

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New ticket merge possibilities

by Gorgias Team

We recently added new possibilities for merging tickets! You can now merge those tickets combinations: Two Aircall tickets from the same customer Two Messenger tickets from the same customer and same integration An Aircall and an Email...

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New infobar design

by Samy Laumonier

We just released the new infobar design! Now, widgets are grouped by integration type and you can display several widgets side-by-side. Actions are displayed when you hover over a widget. You can quickly shrink/expand widgets with the...

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Undo sent message

by Gorgias Team

When responding to our clients we may send something we would like to revert, that's why we are introducing the ability to undo sent messages. Even though it is restricted to emails, you can expect us to add more of these to help you...

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Auto-responder improvements

We've updated the behavior of the auto-responder for Chat, Facebook Messenger and Smooch integrations. The auto-responder is not related to agents availability anymore, but will instead behave differently depending on whether we're...

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More compact real-time conversations

by Gorgias Team

Messages from Gorgias chat and Facebook Messenger are now grouped together if they are sent one after another. This makes longer real-time conversations a lot more compact than before (see video for comparison). Stay tuned for more user...