Gorgias Updates

Introducing Custom Agent Ring Time And Call Wait Time ✨

by Matteo Silvestro
We’ve got some exciting news for Gorgias Voice subscribers! We know that every business is unique, and now your phone settings can be too! With our new features, you have more control over how calls flow to your agents: 🧑‍💼 Customize
Announcement
New feature

Edit Shopify Order Notes Directly from Gorgias!

by Neshat Korivand, Senior Product Manager
Announcement
New feature
Managing customer orders often involves multiple team members—agents, warehouse workers, and brick-and-mortar staff. To streamline communication and reduce the need to jump between platforms, we've added a new feature that allows you to

📊 Revamped Tags report and other Statistics Improvements

by Charles Jacquet
A revamped Tags report 🥁 We have revamped the Tags report to bring the best of our new analytics stack: Aggregate data over up to 365 days. Use all the new filters (agent, Ticket Fields, etc.). Check the evolution of your tags over
Improvement

Collect shopper emails directly from Campaigns!

by Nicolae Godina
Announcement
Convert
New feature
As a Convert customer, you can now collect shoppers' email addresses with our Email Capture Form 📧 Gathering email addresses helps you grow your customer list and keep in touch with shoppers through your email marketing tools. You can

Simplify your Email setup with our new Forwarding wizard!

by Neshat Korivand, Senior Product Manager
We’re excited to announce a new wizard that guides you through the process of setting up your email forwarding to Gorgias in just a few steps. Follow clear instructions on connecting your support email. Set up email forwarding
Announcement
Improvement

Set up AI Agent with Onboarding Wizard

by Fany Octavia, Software Engineer
We’re excited to introduce the AI Agent Onboarding Wizard, designed to make your AI Agent setup smoother and faster! With just a few simple steps, you’ll be guided through configuring your AI Agent, ensuring it’s ready whenever you want to
Announcement
New feature

Introducing Action Events Logs for AI Agent Actions

by Ricardo de Arruda, software engineer
We are excited to announce the launch of Events Action Logs for AI Agent Actions a new feature that provides you with detailed insights into every action executed by your AI Agent. Key Features: Execution Tracking: Monitor when an
Announcement
New feature

Introducing Campaign Scheduling in Convert

by Mariusz Janczyn
With Convert's new Campaign Scheduling feature, you can now automatically set your campaigns to start and stop — even outside of regular business hours. Brands can now focus on strategy rather than logistics, ensuring campaigns go live
Announcement
Convert

⭐️ CSAT scores are now available in rules

by Charles Jacquet
We’re thrilled to announce a simple yet powerful addition to our rules system designed to elevate your customer experience management! 🎉 You can now create rules based on your Customer Satisfaction (CSAT) scores! 🌟 This new capability
Announcement
Improvement