Gorgias Updates

www.gorgias.com

timestamp1712242205581

Automatically generate Help Center content ✨

by Jordan Miller, Product Marketing Manager - Automate

Every day, you receive and answer common questions from your customers. A Help Center is your best strategy to proactively answer these common questions — especially if you subscribe to Automate and enable Article Recommendations. AI can

Automatically generate Help Center content ✨

timestamp1712221570300

Option to publish a one-page Help Center 📃

by Ulad Ramanovich, Automation Engineer

The Gorgias Help Center has always been the go-to solution to share information about your products and policies with customers. Now, we’re happy to give you a new option to display your Help Center content in a one-page format (instead of

timestamp1712054649376

Error management for HTTP step in Flows ✅

by Ricardo de Arruda, software engineer

In the event of an HTTP request failure, shoppers will no longer be trapped in a flow. The HTTP request step now features two branches: Success, which is triggered when the request is successful, and Error, which is activated when the

timestamp1711956300000

Access Shopify Order Metafields from Gorgias

by Alexandru Daineanu

Introducing Shopify Order Metafields! You can now access metafield data for Shopify Orders directly from the Gorgias widget. How to get started In the Shopify widget on a ticket or a customer profile, find and open any order Search

timestamp1711648576278

📊 Introducing new metrics: Ticket Handle Time and Online Time ⏰!

by Charles Jacquet

We're excited to announce new metrics designed to improve how you measure agent efficiency, diligence, and productivity in the Overview and Agents reports. Additionally, we've revamped the Support Performance Overview report layout to

📊 Introducing new metrics: Ticket Handle Time and Online Time ⏰!

timestamp1711627054153

Convert Campaign Library

by Mariusz Janczyn, Software Engineer

Introducing Campaigns Library! Convert Subscribers now have direct access to our top campaign templates, seamlessly integrated into the campaign creation process. Creating powerful campaigns has never been easier. With just a few

timestamp1711560497793

New Onboarding Flow for Convert Campaigns

by Nicolae Godina, Software Engineer

Introducing a Seamless Onboarding Experience for Campaigns! Our Enhanced Onboarding Journey is here! For Convert Subscribers, we've created a guided onboarding experience, making sure you have: 1️⃣ Verified your Shopify Store 2️⃣

timestamp1711555610945

🎉 Introducing Tickets Auto-Merge: Simplifying Support, One Ticket at a Time!

by Iustina Dumitru

We're excited to announce the release of Tickets auto-merge, a powerful addition to our support suite designed to streamline ticket management and enhance customer experience. With automated ticket merging, agents now enjoy consolidated

timestamp1710257601362

Major Performance Boost in Analytics Reports 🚀

by Abdelhakim Bendjabeur, Software Engineer

Reports now load between 1.5x and 5x faster! Exciting news, our reporting page just got a major speed boost! We have heard your feedback and have worked hard to implemented some game-changing optimizations that have significantly boosted