Gorgias Updates

BigCommerce: Entire Order Refund action

by Iustina Dumitru
Announcement
New feature
Improvement
๐ŸŽ‰ We are happy to announce another BigCommerce update. Building on our manual refund functionality, you can nowย refund an entire BigCommerce order directly in Gorgias. When applying an entire order level refund you can: Review all

Disable Email capture in Chat Widget

by Juan Carlos Quintero
We are happy to let you know that we are introducing the possibility to disable the Email capture in Chat Widget interactions. How it looks When the Email capture is disabled, users wonโ€™t be requested to fill in their email, they will
Announcement
New feature

BigCommerce events in ticket timeline ๐Ÿ‘€

by Simone Basso
Announcement
Improvement
Hot on the heels of our refund order action release, weโ€™ve made some improvements to the visibility of performed BigCommerce events! To view the events, simply click on "Display all events" in the ticket menu. The events youโ€™ll see

Improvements to offline capture in the Chat Widget

by Sufiyan, Engineer
Announcement
New feature
Overview We are excited to announce a new feature of our Chat Widget that allows you to customize the Intro, Body, and Outro texts of the Offline Capture confirmation email. This feature enables you to deliver emails to customers with the

Customize Your Notification Sound

by Gorgias Team
I Users can now adjust the notification sound and volume in Gorgias. These settings can be adjusted by visiting the notification settings page (Settings โ†’ You โ†’ Notifications) where you will be able to choose from 9 different sounds and
Announcement
New feature

Create an automated response when customers track an unfulfilled order!

by Ricardo de Arruda, software engineer
Now merchants will be able to create custom messages when your customers track an order that hasnโ€™t been fulfilled yet on the configuration of your Order Management Flow Track order. This is particularly helpful to: Remind customers about
Announcement
New feature

Default to outbound call on tickets with missed calls

by Matteo Silvestro
We've received feedback from many of our customers that placing an outbound call hasn't been an easy or intuitive process. But we've been listening and we're excited to announce a small fix to make returning calls after a missed call much
Announcement
Improvement

Copy every Widget field โœ‚๏ธ๐Ÿ“‹

by Simone Basso
Announcement
New feature
We heard your resoundingly positive feedback and have now extended the copy-button functionality! The copy-button is now available on all standard Shopify-widget fields, and other integration widgets that you have enabled on the

Shopify: Voiding payments for canceled orders ๐Ÿ™…โ€โ™‚๏ธ

by Simone Basso
Announcement
Improvement
In aligning with Shopifyโ€™s behaviour, authorized payments will be immediately voided when an order is cancelled. This change aims to address the frustrating situation where merchants may encounter blocked transactions and have to wait for