Gorgias Updates

www.gorgias.com

timestamp1741703464870

Enhanced Tracking of Unanswered Calls

by Matteo Silvestro

We are excited to share the launch of a new feature designed to help you track your unanswered inbound calls with more clarity and precision than ever before! With this update, you’ll be able to easily differentiate between missed,

timestamp1740418051658

Streamline and customize reporting with Dashboards!

by Jordan Miller, Product Marketing Manager - Automate

As a CX leader, you regularly pull reports on support KPIs, agent performance, and trends. These metrics have existed in Gorgias — but pulling them for weekly reporting used to mean jumping between multiple reports, reapplying filters each

Streamline and customize reporting with Dashboards!

timestamp1739374114341

Enjoy quicker navigation and better focus with the collapsable sidebar

by Jordan Miller, Product Marketing Manager - Automate

If you’re like most of our users, you spend a lot of your day in Gorgias — answering questions, jumping between tickets, and adjusting your settings. We know each extra click adds up quickly. That’s why we’ve moved our global navigation out

Enjoy quicker navigation and better focus with the collapsable sidebar

timestamp1738765594096

Auto-split email ticket to get clean data, even from messy threads!

by Jordan Miller, Product Marketing Manager - Automate

You asked, we delivered! Starting now, replies to old email threads will automatically create new tickets if the reply comes 10+ days later instead of re-opening the existing ticket. Why did we make this change? Before, if a customer

Auto-split email ticket to get clean data, even from messy threads!

Newer