Gorgias Updates

www.gorgias.com

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AI Agent: add knowledge from your files

by Matthieu Bresson

We’re happy to announce that you are now able to upload your files as knowledge sources to be used by the AI Agent! For instance, if you had a PDF file describing your product returns and reimbursement policy, you can upload it so that AI

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New categories for Quality Assurance

by Charles Jacquet

Better insights into your support quality across both AI and human agents We're excited to introduce more categories to our Quality Assurance framework. This update directly brings industry-standard QA categories into Gorgias, allowing you

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Save your statistics filters and other improvements

by Stan He, Product Manager

Save Time with Custom Filter Presets in Your Statistics Module We're excited to introduce Saved Filters, a highly requested feature that streamlines how you analyze your support data. Now you can save your most-used filter combinations and

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⭐️ Customer Satisfaction Surveys Now Available for Contact Form and Help Center

by Charles Jacquet

We're excited to announce that our Customer Satisfaction (CSAT) feature is now available on two additional channels: Contact Form and Help Center. This expansion allows you to gather valuable feedback from more customer touchpoints, helping

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🥳 AI Agent: 12 new Actions available

We’re excited to announce we’ve released x12 new AI Agent Actions to help you provide instant resolutions and avoid a backlog of tickets this holiday season 🎉 Our AI Agent Action catalog now contains 19 Actions (and growing) to help you

🥳 AI Agent: 12 new Actions available

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New Auto QA category: Language Proficiency and statistics improvements

by Charles Jacquet

New Auto QA Category: Language Proficiency We're excited to announce the latest addition to our automated Quality Assurance feature: Language Proficiency. This new category complements the existing Communication category to help ensure

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