Gorgias Updates

www.gorgias.com

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Gorgias Chat - Connecting to a different store

by Matthieu Bresson

We are glad to announce that, along with a redesign of our Gorgias chat settings, we have introduced the ability to change the Shopify store associated with a given chat. As a reminder, advanced features such as Self-service depend upon

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Create an IVR Phone with your existing Gorgias number

by Illia Petrov

We are happy to announce that we are releasing the ability to create IVR Phone integrations, re-using phone numbers previously configured as Standard Phone integrations (and vice versa). How can I create a new IVR integration, reusing the

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Support for UK, Australian, and French numbers

by Illia Petrov

Now you can create the United Kingdom, Australian, or French phone numbers in the Gorgias Phone integration. How I can create an international phone number? UK/Australia To acquire a UK/Australian number, visit Settings → Integrations →

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Chat available in the Help Center

by Matthieu Bresson, Software Engineer

Do you have a Gorgias Chat set up on your website and a Gorgias Help Center? As of today, you will be able to connect your chat to your help center to improve communication with your users. How to Go to your help center’s preference tab.

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Forward incoming calls to agents' phone numbers

by Illia Petrov, Software Engineer

You can now take Gorgias calls on any physical device, including mobile phones or landlines, via call forwarding How does it work? Call forwarding works on an agent-by-agent basis. This means that each individual agent can add a specific

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Chat available for Google Tag Manager

by Guillaume Fay, Software engineer

If you use Google Tag Manager to manage your code snippets, we have good news for you! A template to install the chat is now available in the community gallery. Using Google Tag Manager can help you by keeping all the code snippets that you

Chat available for Google Tag Manager

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Yotpo reviews channel

by Mehdi Ben Hamida, Software engineeer

We have just released a new tickets channel for Yotpo integration! Now you can you receive product reviews and reply to them from Gorgias. Once Yotpo tickets are activated, every time you receive a review on one of your products, a new

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Help Center private beta opening

by Victor Duprez, Senior Engineering Manager

We are opening the private beta of our Help Center product. Want to get early access to this long-awaited product? Please fill in this form, and we will give volunteers access as seats become available. The brand new Help Center product

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Chat performance improvements

by Gleb Billig, Software Engineer

Our engineers have been working hard to make significant performance improvements to the chat integration! We’re happy to announce that we reduced the amount of data required to initialize the chat by 40%. We’ve also optimized our static

Chat performance improvements