timestamp1712221570300Option to publish a one-page Help Center 📃by Ulad Ramanovich, Automation EngineerThe Gorgias Help Center has always been the go-to solution to share information about your products and policies with customers. Now, we’re happy to give you a new option to display your Help Center content in a one-page format (instead of
timestamp1711956300000Access Shopify Order Metafields from Gorgiasby Alexandru DaineanuIntroducing Shopify Order Metafields! You can now access metafield data for Shopify Orders directly from the Gorgias widget. How to get started In the Shopify widget on a ticket or a customer profile, find and open any order Search
timestamp1711648576278📊 Introducing new metrics: Ticket Handle Time and Online Time ⏰!by Charles JacquetAnnouncementNew featureWe're excited to announce new metrics designed to improve how you measure agent efficiency, diligence, and productivity in the Overview and Agents reports. Additionally, we've revamped the Support Performance Overview report layout to
timestamp1711627054153Convert Campaign Libraryby Mariusz Janczyn, Software EngineerIntroducing Campaigns Library! Convert Subscribers now have direct access to our top campaign templates, seamlessly integrated into the campaign creation process. Creating powerful campaigns has never been easier. With just a few
timestamp1711560497793New Onboarding Flow for Convert Campaignsby Nicolae Godina, Software EngineerIntroducing a Seamless Onboarding Experience for Campaigns! Our Enhanced Onboarding Journey is here! For Convert Subscribers, we've created a guided onboarding experience, making sure you have: 1️⃣ Verified your Shopify Store 2️⃣
timestamp1711555610945🎉 Introducing Tickets Auto-Merge: Simplifying Support, One Ticket at a Time!by Iustina DumitruWe're excited to announce the release of Tickets auto-merge, a powerful addition to our support suite designed to streamline ticket management and enhance customer experience. With automated ticket merging, agents now enjoy consolidated
timestamp1709747181632☄️WooCommerce Variables in Gorgias for Enhanced Customer Supportby Simone BassoWe're pleased to announce that WooCommerce variables are now seamlessly integrated into Gorgias, unlocking a new level of flexibility and efficiency for your customer support workflows! What does this mean for you? 🔗 Enhanced Customer
timestamp1706691012831Navigate with ease, link your logo to your website!by Fany Octavia, Software EngineerExciting news for our merchants! 🎉 We heard your feedback loud and clear—navigating back to your main website from your Gorgias help center shouldn't be a hassle. With our latest update, we're eliminating the inconvenience. What’s
timestamp1705589704357Voice Integration: Streamlining Call Routing Preferences for a Smoother Experienceby Mehdi Dellagi, Software EngineerWe are thrilled to announce a significant enhancement to our Voice integration, aimed at improving your overall experience and simplifying call routing preferences. Effective January 18, 2024, we are moving away from using rules for call
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