Gorgias Updates

www.gorgias.com

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Set default email address

by Neshat Korivand, Senior product manager

We are excited to introduce a new feature that allows merchants to set a default email address in Gorgias! This default email will be used when creating new tickets, switching to an email channel on existing tickets, and in satisfaction

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🛍 Shopify Draft Orders

by Simone Basso

We’re excited to announce that Gorgias now supports Shopify Draft Orders in the ticket sidebar. You can now see the customer’s last 5 pending draft orders directly in the Shopify widget and have greater visibility into the full sales cycle

🛍 Shopify Draft Orders

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Introducing Call Transfer ☎️

by Denisa Bortanoiu, Matteo Silvestro, and Denisa Dumitru, Software Engineer

As part of our commitment to providing exceptional customer experience, we’re thrilled to unveil our newest feature: Agent-to-agent call transfer! This powerful tool enhances agent efficiency and improves customer satisfaction by

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Add multiple accounts on TikTok Shop and WooCommerce

You can now connect multiple stores with our TikTok Shop and native WooCommerce applications! Previously, only a single TikTok Shop or WooCommerce account could be integrated within Gorgias. We’ve now added the ability to connect (and

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Automatically generate Help Center content ✨

by Jordan Miller, Product Marketing Manager - Automate

Every day, you receive and answer common questions from your customers. A Help Center is your best strategy to proactively answer these common questions — especially if you subscribe to Automate and enable Article Recommendations. AI can

Automatically generate Help Center content ✨

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Access Shopify Order Metafields from Gorgias

by Alexandru Daineanu

Introducing Shopify Order Metafields! You can now access metafield data for Shopify Orders directly from the Gorgias widget. How to get started In the Shopify widget on a ticket or a customer profile, find and open any order Search

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📊 Introducing new metrics: Ticket Handle Time and Online Time ⏰!

by Charles Jacquet

We're excited to announce new metrics designed to improve how you measure agent efficiency, diligence, and productivity in the Overview and Agents reports. Additionally, we've revamped the Support Performance Overview report layout to

📊 Introducing new metrics: Ticket Handle Time and Online Time ⏰!

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New Onboarding Flow for Convert Campaigns

by Nicolae Godina, Software Engineer

Introducing a Seamless Onboarding Experience for Campaigns! Our Enhanced Onboarding Journey is here! For Convert Subscribers, we've created a guided onboarding experience, making sure you have: 1️⃣ Verified your Shopify Store 2️⃣

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🎉 Introducing Tickets Auto-Merge: Simplifying Support, One Ticket at a Time!

by Iustina Dumitru

We're excited to announce the release of Tickets auto-merge, a powerful addition to our support suite designed to streamline ticket management and enhance customer experience. With automated ticket merging, agents now enjoy consolidated