timestamp1644420000000Single Sign-On supportby Nicolas FaureWe are happy to announce you can now use Single Sign-On(SSO) if the option is enabled in your help desk. What does that mean? You can allow agents to access the help desk via Google or Microsoft 365 instead of always entering their email
timestamp1643414810604Internal note macro actionby Victor Suo, Software EngineerWe are happy to announce that internal notes can now be directly added to tickets as macro actions! The internal note associated to the macro can be edited before the macro is sent in the collapsed area below the message:
timestamp1643208496699Import/Export Macrosby Romain Charbit, Software EngineerManaging your workflows with macros is now even easier! 🤖 You can now export your macros as a CSV file, enabling rapid visualisation of your macros content at a glance. You can also import macros from a CSV file, enabling you to import all
timestamp1642784224228Gorgias Chat - Connecting to a different storeby Matthieu BressonWe are glad to announce that, along with a redesign of our Gorgias chat settings, we have introduced the ability to change the Shopify store associated with a given chat. As a reminder, advanced features such as Self-service depend upon
timestamp1641819300000Agents self sign-up supportby Nicolas FaureWe are happy to announce that agents can now sign-up by themselves, if the option is enabled in your help desk. What does that mean? You can authorize agents to join the help desk given that their email address come from specific domains so
timestamp1641539820000Self Service in Help Centerby Robert PamfileWe’ve just released an immensely helpful feature for the Gorgias Help Center! You can now deflect tickets with our Self-Service flows in both the Gorgias Chat and the Help Center! This feature is available for merchants that have Automation
timestamp1640271848481Rule libraryby Mathias NgoWe are thrilled to announce a new feature for rules! The new Rule Library comes in to help you set up your automation process with pre-made rules that are just one click away! Available from the main Rule settings page, this library
timestamp1640170489803Custom actions in every widgetby Manuel ColasanteNew featureHere at Gorgias, we intend on making sure every interaction with a customer can be resolved directly from a ticket. In order to do so, we offer many integrations but we realized that sometimes you have to interact with services in ways that
timestamp1640024400000Create an IVR Phone with your existing Gorgias numberby Illia PetrovWe are happy to announce that we are releasing the ability to create IVR Phone integrations, re-using phone numbers previously configured as Standard Phone integrations (and vice versa). How can I create a new IVR integration, reusing the
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