Gorgias Updates

www.gorgias.com

timestamp1605535740001

Send CSAT via Outlook/Gmail integration

by Engineering: Integrations

We have updated our Customer Satisfaction Survey: from now on when sending surveys on emails related to Gmail or Outlook integrations, the integration will be used to send the survey. You will now have a copy of surveys sent in your...

timestamp1602693780001

Filters & Search terms in URL

by Gorgias Team

Tired of losing your search results after checking out a ticket? We just released an update that now includes search terms and filters in the URL, allowing to you: Easily return to the search results after leaving a ticket using your...

timestamp1601472840001

New ticket merge possibilities

by Gorgias Team

We recently added new possibilities for merging tickets! You can now merge those tickets combinations: Two Aircall tickets from the same customer Two Messenger tickets from the same customer and same integration An Aircall and an Email...

timestamp1597103460001

The new documentation of our API is now live!

by Louis Barranqueiro

We've just released the new documentation of our API! 🎉 As part of our effort to cultivate a strong developer ecosystem, we’ve rebuilt our documentation from the ground up. We've updated our documentation to ensure developers have the...

The new documentation of our API is now live!

timestamp1590765060001

Undo sent message

by Gorgias Team

When responding to our clients we may send something we would like to revert, that's why we are introducing the ability to undo sent messages. Even though it is restricted to emails, you can expect us to add more of these to help you...

timestamp1560898860001

Auto-responder improvements

We've updated the behavior of the auto-responder for Chat, Facebook Messenger and Smooch integrations. The auto-responder is not related to agents availability anymore, but will instead behave differently depending on whether we're...

timestamp1548461700001

More compact real-time conversations

by Gorgias Team

Messages from Gorgias chat and Facebook Messenger are now grouped together if they are sent one after another. This makes longer real-time conversations a lot more compact than before (see video for comparison). Stay tuned for more user...

timestamp1541037480001

Chat campaigns, shopify action and new keyboard shortcut

by Gorgias Team

We've made a few improvements with the chat campaigns, shopify's edit last order shipping address action and we added a new keyboard shortcut! See the details below or check out the video. Chat campaigns When a message on the chat is...

timestamp1536708360001

New integration: smile.io + many small bug fixes and improvements

by Gorgias Team

You may have heard about our new Smile.io integration here as one of the latest new releases. At Gorgias we're trying to get to you as many features as we can, but we also have to do some less exciting maintenance and bug fixing as part...

New integration: smile.io + many small bug fixes and improvements