timestamp1560898860001Auto-responder improvementsby MartinWe've updated the behavior of the auto-responder for Chat, Facebook Messenger and Smooch integrations. The auto-responder is not related to agents availability anymore, but will instead behave differently depending on whether we're...
timestamp1556317620001Upcoming API changes on 2019-05-13by Louis BarranqueiroChanges Starting from 13th May, 2019: The from_agent attribute of the TicketMessage object will be required to create a new message or create a ticket containing messages. This attribute accepts 2 values : true if the message will be...
timestamp1554323340001Navigation update in viewsby MartinWe've updated the way navigation works in views. From now on, it won't be possible to navigate to a specific page directly; instead, we have added new buttons "next" and "previous" to navigate between pages in views. From: to: This...
timestamp1553712900001Upcoming API changes on 2019-07-01by Louis BarranqueiroStarting from July 1st, 2019: the requester attribute of the Ticket object (containing a User object) will be removed and replaced by the customer attribute (containing a Customer object). This will affect Ticket objects returned by...
timestamp1550685060001Tag searchby Gorgias TeamImprovementWhen managing lots of tags it can be hard to find the right one. That is why we added search for tags on the Manage Tags page:
timestamp1549989900001Recharge integration updateby MartinWe've updated our integration with Recharge and made new actions available. You can now: refund a charge (partially or totally) un-skip a subscription that was previously skipped re-activate a subscription that was previously deactivated...
timestamp1549420980001HTTP integrations improvementsby Gorgias TeamImprovementDevelopersThe HTTP integration is one most important developer features of Gorgias. They can be super useful if you want to do custom integrations (Ex: Zapier/Segment/etc..). If you are not familiar with HTTP integrations you can read more about...
timestamp1549392360001Duplicate macrosby Gorgias TeamImprovementSometimes when you have to create a lot of macros in Gorgias you may want to copy/paste an existing macro and then adapt it to your needs. That is why we added a Duplicate macro button in the Manage macros page:
timestamp1548461700001More compact real-time conversationsby Gorgias TeamMessages from Gorgias chat and Facebook Messenger are now grouped together if they are sent one after another. This makes longer real-time conversations a lot more compact than before (see video for comparison). Stay tuned for more user...