Gorgias Updates

www.gorgias.com

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🔎 Search Match Highlighting

by Charles Jacquet

We're happy to announce two features that will make your search experience more intuitive: the All tab in the spotlight search and Search Match Highlighting! From now on, when you search, all the matches will be highlighted within the

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AI-generated articles available for BigCommerce, Magento, and WooCommerce stores

by Jordan Miller, Product Marketing Manager - Automate

We’re thrilled to announce that AI-generated articles are now available for Gorgias users on all ecommerce platforms, including BigCommerce, Magento, and WooCommerce. This feature uses AI to analyze your account’s most frequently asked

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Column headers remain in place when scrolling in a View

by Agent Experience Team

Views provide a great way to guide your workflow, directing you to handle tickets in a specific order - starting with one View before moving on to others. Therefore, improving the user experience for Views is very important to us at Gorgias

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Mobile Exit Intent Trigger Improvement

Exciting news for brands with high mobile traffic! We’ve improved our mobile exit intent trigger. Now, mobile shoppers will encounter the exit intent campaign if they exhibit behavior suggesting an attempt to close the browser, like

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Error management for HTTP step in Flows ✅

by Ricardo de Arruda, software engineer

In the event of an HTTP request failure, shoppers will no longer be trapped in a flow. The HTTP request step now features two branches: Success, which is triggered when the request is successful, and Error, which is activated when the

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Convert Campaign Library

by Mariusz Janczyn, Software Engineer

Introducing Campaigns Library! Convert Subscribers now have direct access to our top campaign templates, seamlessly integrated into the campaign creation process. Creating powerful campaigns has never been easier. With just a few

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New Onboarding Flow for Convert Campaigns

by Nicolae Godina, Software Engineer

Introducing a Seamless Onboarding Experience for Campaigns! Our Enhanced Onboarding Journey is here! For Convert Subscribers, we've created a guided onboarding experience, making sure you have: 1️⃣ Verified your Shopify Store 2️⃣

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Major Performance Boost in Analytics Reports 🚀

by Abdelhakim Bendjabeur, Software Engineer

Reports now load between 1.5x and 5x faster! Exciting news, our reporting page just got a major speed boost! We have heard your feedback and have worked hard to implemented some game-changing optimizations that have significantly boosted

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You can now create more than 4 ticket fields!

by Agent Experience Team

Ticket Fields are customizable ticket properties that allow you to summarize a conversation in a structured way to get actionable insights that will help you improve the buying experience, spot quality issues faster, reduce costs, and boost