Gorgias Updates

www.gorgias.com

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Do more with the ticket panel; Bulk actions are here!

by Gorgias Product Team

You can now perform bulk actions directly from the ticket panel! We’re incredibly excited to bring you this functionality after we introduced the ticket panel earlier this year. You told us that you love the convenience and usability of the

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Channel filter on Automate Statistics

by Narcisa Minca, Full Stack Developer

We are excited to announce a new addition to the Automate Overview Page – the Channel Filter! 🎉 The channel filter allows you to segment and analyse your automate data based on specific channels. This new capability enables you to gain

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New Onboarding Flow for Convert Campaigns

by Nicolae Godina, Software Engineer

Introducing a Seamless Onboarding Experience for Campaigns! Our Enhanced Onboarding Journey is here! For Convert Subscribers, we've created a guided onboarding experience, making sure you have: 1️⃣ Verified your Shopify Store 2️⃣

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Chat transcript improvements 📝

by Narcisa Minca, Full Stack Developer

Great news! Our latest update gives you more control over Chat transcripts with a new setting that allows you to disable it. Plus, we fixed the issue that created a separate thread when customer would reply to it. ❓ What’s new Control

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Campaigns just got a visual polish! 🧼

by Narcisa Minca, Full Stack Developer

Exciting news! We just released a small update to the visual design of Chat Campaigns. There are no functionality changes — your Campaigns will continue to work as normal. What changed, exactly? Chat Campaigns now have an updated design

Campaigns just got a visual polish! 🧼

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Meet the rebranded Automation Add-on: Automate ⚡

by Jordan Miller, Product Marketing Manager - Automate

We’re thrilled to announce that the Automation Add-on is now Gorgias Automate. In the 3 years since the Automation Add-on was born, it’s grown from a small side project to one of the most unique, powerful, and beloved aspects of

Meet the rebranded Automation Add-on: Automate ⚡

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Two new customization options for Chat!

by Jordan Miller, Product Marketing Manager - Automate

Great news! You can now customize your Chat in two new ways: 🖼️ Choose between your logo (new!) or a text title in your Chat header 🎨 Choose between solid (new!) and gradient colors for the Chat background You spoke, we listened. We’re

Two new customization options for Chat!

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Say hello to Gorgias Multi-language Chat ⭐

by Felipe Gonçalves, Product Marketing Manager

Hello, Hola, Olá World 🌐 Exciting News! We're super excited to introduce the Gorgias Multi-language Chat that lets you add multiple languages to your Chat. 💡 So, What is Gorgias Multi-language Chat? It's a game-changer for your Chat –

Say hello to Gorgias Multi-language Chat ⭐

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Chat widget 1-click installation for Shopify enhancement

by Joris La Cancellera, Software Engineer

We’ve improved the 1-click installation for Shopify feature to ensure better stability! Using this newest version of the installation method will make sure that your chat does not disappear from your website any time you touch your