timestamp1548461700001More compact real-time conversationsby Gorgias TeamMessages from Gorgias chat and Facebook Messenger are now grouped together if they are sent one after another. This makes longer real-time conversations a lot more compact than before (see video for comparison). Stay tuned for more user...
timestamp1542078120001Quick repliesby Romain LapeyreA couple weeks ago, we looked at the type of questions customers are asking on the chat. About 70% of inquiries are about the same things: product information, tracking or applying a promo code. That's why we're introducing quick...
timestamp1541037480001Chat campaigns, shopify action and new keyboard shortcutby Gorgias TeamWe've made a few improvements with the chat campaigns, shopify's edit last order shipping address action and we added a new keyboard shortcut! See the details below or check out the video. Chat campaigns When a message on the chat is...
timestamp1536708360001New integration: smile.io + many small bug fixes and improvementsby Gorgias TeamNew featureImprovementBug fixYou may have heard about our new Smile.io integration here as one of the latest new releases. At Gorgias we're trying to get to you as many features as we can, but we also have to do some less exciting maintenance and bug fixing as part...
timestamp1531775340001Drag-n-drop attachments, new keyboard shortcut and agent mentionsby Gorgias TeamThere are many updates coming up this month! Here are just a few improvements that we've been working on recently: You can now drag-n-drop images directly in the ticket reply area in the reply area to include them directly in the...
timestamp1526330760001We removed random animal names for anonymous chat customers 🐈by MartinWe have removed animal names for anonymous chat customers! No risk of sending messages including animal names anymore, neither in the macros nor in the history of emails. We'll also run a big cleaning soon to remove all existing animal...
timestamp1525971480001Disabling the away status on your chatby MartinYou can now disable the away status on your chat! If you disable the away status, when you're away: the little circles next to your agents' faces will still turn orange, the displayed introduction text will still be the (customizable...
timestamp1523580960001New Login & Register experienceby Gorgias TeamNew Login & Registration look We have a new login and registration design. It's simpler than before and closer to the new design in the helpdesk. More design updates and bug-fixes are coming soon. Customer Name priority The name of...
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