Gorgias Updates

Gorgias Updates

www.gorgias.com

Manage macros spell checking and ordering

by Gorgias Team
Improvement
New feature
A few small improvements on macros: Macros in Manage Macros modal are now ordered alphabetically to make it easier to update macros one by one. Spell check is now enabled for response text in macros.
Manage macros spell checking and ordering

Create internal notes by email!

by Martin
New feature
We have updated internal notes and mention emails: ticket message history is now included in mention emails, so that you have more context you can now reply directly to mention emails in your inbox, and it will create a new internal note...
Create internal notes by email!

New keyboard shortcut for adding links

by Gorgias Team
Improvement
It's a bit embarrassing how long it took us to add this. Better late than never: You can now use a keyboard shortcut to add links to your emails when using Gorgias as well as change the display text of the link! A short demo: https...
New keyboard shortcut for adding links

Customer satisfaction surveys

by Gorgias Team
New feature
Customer satisfaction ratings are one of the best ways to determine how well your team is supporting your customers. Take a look at the video below to learn more about this feature in Gorgias and how to set it up: https://www.youtube...
Customer satisfaction surveys

Tags descriptions

by Gorgias Team
When you have lots of tags it's hard to remember which ones to use - it's especially hard for new team members to know when to use the right one. That is why we've added tag descriptions so you can see more info about your tags:
Improvement

Quick replies

by Romain Lapeyre
A couple weeks ago, we looked at the type of questions customers are asking on the chat. About 70% of inquiries are about the same things: product information, tracking or applying a promo code. That's why we're introducing quick...
New feature

Chat campaigns, shopify action and new keyboard shortcut

by Gorgias Team
We've made a few improvements with the chat campaigns, shopify's edit last order shipping address action and we added a new keyboard shortcut! See the details below or check out the video. Chat campaigns When a message on the chat is...
Improvement
Bug fix

Merge tickets

by Alex Plugaru
We're excited to announce that you can now merge tickets in Gorgias: https://www.youtube.com/watch?v=aBTVt8dVg8g We've also increased the number of macros limit for all accounts. This is mostly useful for bigger accounts with multiple...
New feature

New integration: smile.io + many small bug fixes and improvements

by Gorgias Team
New feature
Improvement
Bug fix
You may have heard about our new Smile.io integration here as one of the latest new releases. At Gorgias we're trying to get to you as many features as we can, but we also have to do some less exciting maintenance and bug fixing as part...
New integration: smile.io + many small bug fixes and improvements